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Basics of Process Mapping (Paperback)

by Robert Damelio (Author)

3.3 out of 5 stars See all reviews (10 customer reviews)

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The Lean Six Sigma Pocket Toolbook: A Quick Reference Guide to 70 Tools for Improving Quality and Speed by Michael L. George

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This item Delivered FREE in the UK with Super Saver Delivery. See details and conditions

This item: Basics of Process Mapping by Robert Damelio
In stock.
Dispatched from and sold by Amazon.co.uk.
This item Delivered FREE in the UK with Super Saver Delivery. See details and conditions
The Lean Six Sigma Pocket Toolbook: A Quick Reference Guide to 70 Tools for Improving Quality and Speed by Michael L. George
In stock.
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This item Delivered FREE in the UK with Super Saver Delivery. See details and conditions

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Product details

Paperback: 80 pages
Publisher: Productivity Press; 1 edition (23 Sep 1996)
Language English
ISBN-10: 0527763160
ISBN-13: 978-0527763169
Product Dimensions: 17.5 x 12.4 x 0.8 cm

Average Customer Review: 3.3 out of 5 stars See all reviews (10 customer reviews)

Amazon.co.uk Sales Rank: 15,027 in Books (See Bestsellers in Books)

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#2 in	Books > Business, Finance & Law > Professional Finance > Forecasting
#2 in	Books > Business, Finance & Law > Economics > Forecasting
#5 in	Books > Business, Finance & Law > Management > Strategy

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Product Description

Practical and easy to read, this book contains a case study of both levels of process mapping and guidelines for when to use each type. It details the importance of process mapping in examining a work flow and customer-supplier relationship as the foundation for appropriate improvements. The author provides step-by-step instructions for creating and interpreting a relationship process map and a cross-functional process map, and reviews the commonly used flowchart. Highlighting the relationship of process mapping to flowcharting, he delineates the differences between a cross-functional process map, a relationship map, and a flowchart, providing detailed examples of why and how each is used in specific situations.

From the Back Cover

Practical and easy to read, this book contains a case study of both levels of process mapping and guidelines for when to use each type. It details the importance of process mapping in examining a work flow and customer-supplier relationships as the foundation for appropriate improvements. The author provides step-by-step instructions for creating and interpreting a relationship process map and a cross-functional process map, and reviews the commonly used flowchart. Highlighting the relationship of process mapping to flowcharting, he delineates the differences between a cross-functional process map, a relationship map, and a flowchart, providing detailed examples of why and how each is used in specific situations.

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	74% buy the item featured on this page: Basics of Process Mapping 3.3 out of 5 stars (10) �7.09
	11% buy Business Analysis 4.5 out of 5 stars (11) �23.92
	6% buy A Pragmatic Guide to Business Process Modelling 3.6 out of 5 stars (14) �21.74
	5% buy The Lean Six Sigma Pocket Toolbook: A Quick Reference Guide to 70 Tools for Improving Quality and Speed 4.4 out of 5 stars (7) �6.68

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Customer Reviews

10 Reviews

5 star:		(3)
4 star:		(2)
3 star:		(1)
2 star:		(3)
1 star:		(1)

Average Customer Review

3.3 out of 5 stars (10 customer reviews)

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Most Helpful Customer Reviews

15 of 15 people found the following review helpful:

2.0 out of 5 stars Easy but too short, 13 Jun 2001

By A Customer

The book is very good, when explaining the basics of process mapping but very short. It took me literally less than 45 mins to read the whole book.

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14 of 14 people found the following review helpful:

3.0 out of 5 stars Good start, but too short..., 20 Mar 2001

By A Customer

This books is an easy introduction, giving a template for mapping processes, without confusing the novice with alternatives methods/practises. (It takes less than 1 hour to read through, expensive for what you get.)

I like the way it explains a mapping method by listing the questions it answers, without being specific to an industry. Another 40 pages would have developed some of the ideas and let the reader see what can be achieved with mapping.

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13 of 13 people found the following review helpful:

4.0 out of 5 stars Very simple and practical, 8 May 2003

By	NUNO MANSO (Portugal) - See all my reviews

Very straightforward.
Useful at all levels: a must for the beginners and a very handy quick guide for anyone working with process study/improvement in any organization.
It is worth every cent.

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Most Recent Customer Reviews

2.0 out of 5 stars Process Mapping - Extremely Basic
This is described as basic snd it is just that, extremely basic. If you want to do anything other than just scratch the surface this is insufficient. Read more

Published 6 days ago by M. Johnson

1.0 out of 5 stars Very very basic
If you've never seen a process map, relationship map or flowchart before, this small-format, very short book will introduce you to them. Read more

Published 3 months ago by Steve X

2.0 out of 5 stars Too Basic & Too Short
I would agree with previous reviewers that this is a usefull tool for the beginer, but the beginer I have in mind has never come accross process mapping before. Ever! Read more

Published on 1 Jun 2007 by R. Price

5.0 out of 5 stars Simple, efficient, effective, right on target!
This book is rather for beginners in process mapping. It is clear extremely well focused, and effective. Read more

Published on 6 Feb 2007 by Marcel Chiranov

5.0 out of 5 stars Mapping the process
Robert Damelio provides an easy to use guide for the many different process mapping concepts. At 62 pages the book is an easy read and the examples and charts make the... Read more

Published on 8 Mar 2005 by Chris Gibson

4.0 out of 5 stars Easy to read
This books is very easy to read and understand.

The book goes on to explain some of the mapping templates which are currently available. Read more

Published on 30 May 2001

5.0 out of 5 stars Good primer for beginners to Process Mapping
Clear descriptions set out in a logical order. An ideal fist book on the subject. It was good enough for me to use it to design an Introduction to Process Mapping training course... Read more

Published on 30 Sep 2000 by david@quality2000.co.uk

› See all 10 customer reviews...

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