Amazon.co.uk: Developing Skills with People: Training for Person to Person Client Contact: Sheila Dainow, Caroline Bailey: Books

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Developing Skills with People: Training for Person to Person Client Contact (Paperback)
by Sheila Dainow (Author), Caroline Bailey (Author)

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Product details

Paperback: 214 pages
Publisher: John Wiley & Sons (26 Oct 1988)
Language English
ISBN-10: 0471917265
ISBN-13: 978-0471917267
Product Dimensions: 25.1 x 17.4 x 1.7 cm
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Amazon.co.uk Sales Rank: 989,578 in Books (See Bestsellers in Books)

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Product Description

Synopsis
Designed as a guide for all those involved in the training of client contact skills, this text discusses such topics as assertiveness training, decision-making and coping with stress and difficult clients. It contains a section on training techniques which includes audio-visual aids.