Product Description
Service level agreements (SLAs) offer service providers a way to distinguish themselves from their competitors in today′s volatile, hypercompetitive market. This book offers an innovative approach that takes full advantage of current interface, automation, and Internet–based distribution and reporting technologies.
∗ Addresses business–level SLAs, not just device–level SLAs
∗ Describes a revolutionary approach that combines network management, service management, field service activities, entitlement, and rating with workflow automation technologies
Synopsis
Service level agreements (SLAs) offer service providers a way to distinguish themselves from their competitors in today's volatile, hypercompetitive market. This book offers an innovative approach that takes full advantage of current interface, automation, and Internet-based distribution and reporting technologies. It also addresses business-level SLAs, not just device-level SLAs and describes a revolutionary approach that combines network management, service management, field service activities, entitlement, and rating with workflow automation technologies.
See all Product Description
