User and Task Analysis for Interface Design (Wiley computer publishing) (Paperback)

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Product Description
"Hackos and Redish wisely offer us the three things we most need about user and task analysis: practical advice, practical advice, and practical advice." –Ben Shneiderman, University of Maryland

"This book is well written, thorough, and loaded with techniques, examples, and resources that bring analysis to everyone." –Marcia L. Conner, Director of Usability & Learnability PeopleSoft, Inc.

User and Task Analysis for Interface Design helps you design a great user interface by focusing on the most important step in the process –the first one. You learn to go out and observe your users at work, whether they are employees of your company or people in customer organizations. You learn to find out what your users really need, not by asking them what they want, but by going through a process of understanding what they are trying to accomplish.

JoAnn Hackos and Janice (Ginny) Redish, internationally known experts in usable design, take you through a step–by–step process to conduct a user and task analysis. You learn:
∗ How interface designers use user and task analysis to build successful interfaces
∗ Why knowledge of users, their tasks, and their environments is critical to successful design
∗ How to prepare and set up your site visits
∗ How to select and train your user and task analysis team
∗ What observations to make, questions to ask, and questions to avoid
∗ How to record and report what you have learned to your development team members
∗ How to turn the information you′ve gathered into design ideas
∗ How to create paper prototypes of your interface design
∗ How to conduct usability tests with your prototypes to find out if you′re on the right track.

This book includes many examples of design successes and challenges for products of every kind.

From the Back Cover
"Hackos and Redish wisely offer us the three things we most need about user and task analysis: practical advice, practical advice, and practical advice." –Ben Shneiderman, University of Maryland

"This book is well written, thorough, and loaded with techniques, examples, and resources that bring analysis to everyone." –Marcia L. Conner, Director of Usability & Learnability PeopleSoft, Inc.

User and Task Analysis for Interface Design helps you design a great user interface by focusing on the most important step in the process –the first one. You learn to go out and observe your users at work, whether they are employees of your company or people in customer organizations. You learn to find out what your users really need, not by asking them what they want, but by going through a process of understanding what they are trying to accomplish.

JoAnn Hackos and Janice (Ginny) Redish, internationally known experts in usable design, take you through a step–by–step process to conduct a user and task analysis. You learn:
∗ How interface designers use user and task analysis to build successful interfaces
∗ Why knowledge of users, their tasks, and their environments is critical to successful design
∗ How to prepare and set up your site visits
∗ How to select and train your user and task analysis team
∗ What observations to make, questions to ask, and questions to avoid
∗ How to record and report what you have learned to your development team members
∗ How to turn the information you′ve gathered into design ideas
∗ How to create paper prototypes of your interface design
∗ How to conduct usability tests with your prototypes to find out if you′re on the right track.

This book includes many examples of design successes and challenges for products of every kind.

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First Sentence
In this chapter, you focus on learning about the people who will use the software or hardware interface, the documentation, or the training you intend to design and develop. Read the first page Browse Sample Pages
Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover

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3 Reviews 5 star:  (2) 4 star:  (1) 3 star:    (0) 2 star:    (0) 1 star:    (0)           Average Customer Review 4.7 out of 5 stars (3 customer reviews)		Share your thoughts with other customers: Create your own review
Most Helpful Customer Reviews   3 of 3 people found the following review helpful: 4.0 out of 5 stars a perfect starter text for students and new comers, 5 Feb 1999 By A Customer This book is a perfect starter text for students and new comers to interface design. I have found it to be the most concise collection of interface methodology in print. I am currently using this book to guide my college level communication class through a user-centered design curriculum. They have found it to be some of the easiest material written on these subjects to digest. Comment Comment | Permalink | Was this review helpful to you? Yes No (Report this)   3 of 3 people found the following review helpful: 5.0 out of 5 stars A great practical guide to needs analysis from two masters, 15 Mar 1998 By A Customer It was a joy to find a book that blends theory and practice as well as this one does. It is clearly written from a wealth of professional experience -- stories and examples illustrate almost every important point. The blend of theory and practical advice is just right. The writing style is clear and direct, setting a nice tone for the practitioners (or those just learning) that the book addresses. Hats off to Hackos and Redish. Comment Comment | Permalink | Was this review helpful to you? Yes No (Report this)   2 of 11 people found the following review helpful: 5.0 out of 5 stars Profundidad en el Análisis, 28 April 1999 By A Customer Este libro es de gran utilidad, por la diversidad de ideas y casos de aplicación que muestra. Da un panoráma muy amplio de la importancia del análisis de Tarea y Usuarios, con una guía de principio a fin para la concepción de un Diseño. Lo que más me agradó fueron las técnicas que muestra para el Análisis de Tarea. Definitivamente lo recomiendo. Comment Comment | Permalink | Was this review helpful to you? Yes No (Report this) Share your thoughts with other customers: Create your own review › See all 3 customer reviews...		Ad feedback   Search Customer Reviews Only search this product's reviews

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