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The Conflict Resolution Toolbox: Models and Maps for Analyzing, Diagnosing, and Resolving Conflict
 
 

The Conflict Resolution Toolbox: Models and Maps for Analyzing, Diagnosing, and Resolving Conflict (Hardcover)

by Gary T. Furlong (Author)
4.0 out of 5 stars See all reviews (1 customer review)
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  • This item: The Conflict Resolution Toolbox: Models and Maps for Analyzing, Diagnosing, and Resolving Conflict by Gary T. Furlong

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Product details

  • Hardcover: 288 pages
  • Publisher: John Wiley & Sons (5 Sep 2006)
  • Language English
  • ISBN-10: 0470835176
  • ISBN-13: 978-0470835173
  • Product Dimensions: 22.9 x 15.2 x 2.5 cm
  • Average Customer Review: 4.0 out of 5 stars See all reviews (1 customer review)
  • Amazon.co.uk Sales Rank: 265,534 in Books (See Bestsellers in Books)

    Popular in this category:

    #22 in  Books > Business, Finance & Law > Management > Human Resources > Conflict Resolution
  • See Complete Table of Contents

Product Description

Product Description
In real–life conflict resolution situations, one size does not fit all. Just as a mechanic does not fix every car with the same tool, the conflict resolution practitioner cannot hope to resolve every dispute using the same technique.

Practitioners need to be comfortable with a wide variety of tools to diagnose different problems, in vastly different circumstances, with different people, and resolve these conflicts effectively. The Conflict Resolution Toolbox gives you all the tools you need: eight different models for dealing with the many conflict situations you encounter in your practice.

This book bridges the gap between theory and practice and goes beyond just one single model to present a complete toolbox – a range of models that can be used to analyze, diagnose, and resolve conflict in any situation. It shows mediators, negotiators, managers, and anyone needing to resolve conflict how to simply and effectively understand and assess the situations of conflict they face. And it goes a step further, offering specific, practical guidance on how to intervene to resolve the conflict successfully.

Each model provides a different and potentially useful angle on the problem, and includes worksheets and a step–by–step process to guide the reader in applying the tools.

  • Offers eight models to help you understand the root causes of any conflict.
  • Explains each model′s focus, what kind of situations it can be useful in and, most importantly, what interventions are likely to help.
  • Provides you with clear direction on what specific actions to choose to resolve a particular type of conflict effectively.
  • Features a detailed case study throughout the book, to which each model is applied.
  • Additional examples and case studies unique to each chapter give the reader a further chance to see the models in action.
  • Includes practical tools and worksheets that you can use in working with these models in your practice.
The Conflict Resolution Toolbox equips any practitioner to resolve a wide range of conflicts. Mediators, negotiators, lawyers, managers and supervisors, insurance adjusters, social workers, human resource and labour relations specialists, and others will have all the tools they need for successful conflict resolution.

From the Inside Flap
In real–life conflict resolution situations, one size does not fit all. Just as a mechanic does not fix every car with the same tool, the conflict resolution practitioner cannot hope to resolve every dispute using the same technique.

Practitioners need to be comfortable with a wide variety of tools to diagnose different problems, in vastly different circumstances, with different people, and resolve these conflicts effectively. The Conflict Resolution Toolbox gives you all the tools you need: eight different models for dealing with the many conflict situations you encounter in your practice.

This book bridges the gap between theory and practice and goes beyond just one single model to present a complete toolbox—a range of models that can be used to analyze, diagnose, and resolve conflict in any situation. It shows mediators, negotiators, managers, and anyone needing to resolve conflict how to simply and effectively understand and assess the situations of conflict they face. And it goes a step further, offering specific, practical guidance on how to intervene to resolve the conflict successfully.

Each model provides a different and potentially useful angle on the problem, and includes worksheets and a step–by–step process to guide the reader in applying the tools.

  • Offers eight models to help you understand the root causes of any conflict.
  • Explains each model’s focus, what kind of situations it can be useful in and, most importantly, what interventions are likely to help.
  • Provides you with clear direction on what specific actions to choose to resolve a particular type of conflict effectively.
  • Features a detailed case study throughout the book, to which each model is applied. Additional examples and case studies unique to each chapter give the reader a further chance to see the models in action.
  • Includes practical tools and worksheets that you can use in working with these models in your practice.

The Conflict Resolution Toolbox equips any practitioner to resolve a wide range of conflicts. Mediators, negotiators, lawyers, managers and supervisors, insurance adjusters, social workers, human resource and labour relations specialists, and others will have all the tools they need for successful conflict resolution.

See all Product Description


Inside This Book (Learn More)
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1 of 1 people found the following review helpful:
4.0 out of 5 stars Useful overview of conflict resolution models., 7 Jul 2008
By Rolf Dobelli "getAbstract.com" (Switzerland) - See all my reviews
(TOP 50 REVIEWER)    (REAL NAME)   
Gary T. Furlong breaks down the complex interactions that accompany interpersonal conflicts into understandable units and introduces eight models for resolving differences. Because Furlong devotes a single chapter to each model, his book is a useful reference. Experienced mediators can dip in as needed or flip rapidly between examples. It would also make a good textbook, although students may find some of Furlong's explanations of the nature of conflict overly complicated - and his diagrams only make the problem worse. getAbstract recommends this book to conflict-resolution specialists, human-resource managers, and students and their teachers who are looking for guidance through rocky employee-interaction terrain.
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