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Selling the Invisible
 
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Selling the Invisible (Hardcover)

by BECKWITH (Author)
5.0 out of 5 stars See all reviews (8 customer reviews)

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Product details

  • Hardcover: 272 pages
  • Publisher: Warner Books (1 Jan 1997)
  • Language English
  • ISBN-10: 0446520942
  • ISBN-13: 978-0446520942
  • Product Dimensions: 19.6 x 13.2 x 2.5 cm
  • Average Customer Review: 5.0 out of 5 stars See all reviews (8 customer reviews)
  • Amazon.co.uk Sales Rank: 89,527 in Books (See Bestsellers in Books)
  • See Complete Table of Contents

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Product Description

Harvey Mackay
The one book on marketing I'd have if I could have just one. A CLASSIC. --This text refers to an out of print or unavailable edition of this title.

Product Description
Many companies who claim to be selling products are really selling services. What used to be a product-driven economy is now replete with services. But unlike products, you can't touch services, hear or see them. Services are mainly just promises that somebody will do something. They are invisible. So how do you sell, develop and make them grow? This international bestseller, now in paperback, answers that question with insights on how the markets for services work and how customers think and behave towards your offering. When it comes to marketing and selling, the difference between products and services can be enormous. A treasury of bite-sized, practical and intelligent strategies, based upon the author's extensive experience. 'Selling the Invisible' will open your eyes to new ideas that will enhance the value and profitability of any company in today's service market. --This text refers to an out of print or unavailable edition of this title.

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Customer Reviews

8 Reviews
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Average Customer Review
5.0 out of 5 stars (8 customer reviews)
 
 
 
 
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Most Helpful Customer Reviews

 
27 of 27 people found the following review helpful:
5.0 out of 5 stars ...full of sensible, real-world advice..., 10 Aug 2001
As the owner of an e-business consultancy & development agency, I have a technical background as opposed to a sales & marketing one. Therefore, I need books that will help me improve my business skills without having a detrimental effect on my time.

With an amusing, no-nonsense writing style, the author has created a book that is a pleasure to read and is full of sensible, real-world advice.

The best thing about this book, however, is the fact that the advice is given out in a series of small, anecdotal tales, each ending in a succinct statement of the point! This allowed me to read the book in 5-minute bursts, with the points hitting home and being remembered.

I've been integrating many of these ideas into my approach to running and marketing my business, and I'm already experiencing positive results. Highly recommended!

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18 of 18 people found the following review helpful:
5.0 out of 5 stars Now there's no excuse, 8 Feb 2001
Didn't want to fork out the big dosh on the hardback of this "service" industry masterpiece? Here's the paperback version, but be forewarned: you might as well order a copy for everyone in your office, and your clients, now, before it too sells out.

And don't let that "service" perspective put you off: who's not selling intangibles? You compete--and win--on intangibles. This book (despite its US origins--or perhaps because of them) quickly and easily cuts to the chase in small snippets of insight. Great tube/train/bog reading and a fantastic, invigorating call to action.

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9 of 11 people found the following review helpful:
5.0 out of 5 stars If you're in business......, 5 Sep 2003
By A Customer
Bought this book on the back of "The Invisible Touch" (the sequel) which I had picked up on a whim in an airport! This is not only possibly THE definitive book on marketing, but essential reading for anyone in business! Not the same old spin and tired ideas, this book makes you stop and think how you can apply things to your own situation. Written in short chunks and simple language there's pretty much something for everyone here.
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Most Recent Customer Reviews

5.0 out of 5 stars Marketing made simple
Hello. My name is Gary Shane McGill and I have a Master of Business Administration degree from Wilmington University (formerly Wilmington College back in Delaware, USA). Read more
Published 12 months ago by G. S. MCGILL

5.0 out of 5 stars Quantifying the Intangible

Actually, this book is less about "selling" than it is about establishing and then nourishing relationships, not only with clients and prospective clients but also with... Read more
Published on 2 Mar 2007 by Robert Morris

5.0 out of 5 stars A must-read to create amazing client experience
'Selling the invisible' is a straight-talking approach to creating service that leads great client experience. Read more
Published on 26 Mar 2006 by Harun Rabbani

5.0 out of 5 stars An Excellent Idea Generator
An excellent book for those interested in utilizing well put experiences for the generation of their own ideas, perspectives and approaches. Read more
Published on 1 Sep 2004

5.0 out of 5 stars Excellent.
This is an excellent book for the any level - perfect for the service industry, whether you are a one-man band or running a larger department. Read more
Published on 21 May 2004

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