Amazon.co.uk: Interpersonal Skills at Work: John Hayes: Books

Perfect Partner

Customers Who Bought This Item Also Bought

Skilled Interpersonal Communication: Research, Theory and Practice by Owen Hargie

�19.49

Quantitative Methods for Business, Management and Finance by Louise Swift

�31.29

The Psychology of Interpersonal Behaviour (Penguin Psychology) by Michael Argyle

(1) �7.69

The Handbook of Communication Skills by Owen Hargie

(1) �24.49

Research Methods for Business Students by Mark Saunders

(9) �37.99

› Explore similar items : Books (16)

Customers Viewing This Page May Be Interested in These Sponsored Links (What is this?)

Communication Work

www.ITinEverything.com MI6 Are Now Recruiting And Need IT Professionals Like You

Eden Tree from Fenman

www.EdenTree.co.uk Do you need..more time?..better resources?..better Knowledge?

Executive Secretary & PAs

www.TheTimesCreme.co.uk Seminars in London, Progress Career Professional Contacts. Visit Now!

Product Description

Book Description
In this age of e-business, many of us over-rely on electronic communication and pay insufficient attention to the management of face-to-face relationships. John Hayes addresses this issue by examining the nature of interpersonal skill: the goal-directed behaviours that we use in face-to-face interactions in order to achieve desired outcomes. He argues that interpersonal competence is a key factor that distinguishes between successful and unsuccessful managers. Interpersonal Skills at Work provides a clearly structured and comprehensive overview of the interpersonal skills that are essential for effective functioning at work. It presents a micro-skills approach to skill development that can be used to improve interpersonal competence, as well as explaining, through the use of illustrations and practical examples, how to read the actual or potential behaviour of those around us. This knowledge can then be used to guide the way in which we relate to others as we learn to manage our relationships more effectively. This book will be ideal for practising managers and students of business and management studies and psychology. The skills it promotes ensure that it will also be of great value to a wide range of people including teachers, doctors, nurses, social workers and police officers in their everyday working environment.

Synopsis
In this age of e-business, many of us over-rely on electronic communication and pay insufficient attention to the management of face-to-face relationships. John Hayes addresses this issue by examining the nature of interpersonal skills - the goal-directed behaviours that we use in face-to-face interactions in order to achieve desired outcomes. He argues that interpersonal competence is a key factor that distinguishes between successful and unsuccessful managers. "Interpersonal Skills at Work" provides a clearly structured and comprehensive overview of the interpersonal skills that are essential for effective functioning at work. It presents a micro-skills approach to skill development that can be used to improve interpersonal competence, as well as explaining through the use of illustrations and practical examples how to read the actual or potential behaviour of others around us. This knowledge can then be used to guide the way in which we relate to others as we learn to manage our relationships more effectively. This book might be useful for practising managers and students of business and management studies and psychology.

The skills it promotes might also prove of value to a wide range of people including teachers, doctors, nurses, social workers and police officers.

Inside This Book (Learn More)
Browse and search another edition of this book.

First Sentence
To understand the nature of interpersonal skills from a historical perspective and to develop a critical appreciation of the different approaches that have been applied to the study of social interaction. Read the first page

Explore More
Concordance