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Service Science, Management and Engineering: Education for the 21st Century (Service Science: Research and Innovations in the Service Economy) (Hardcover)

by Bill Hefley (Editor), Wendy Murphy (Editor)

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Product details

Hardcover: 384 pages
Publisher: Springer (27 Feb 2008)
Language English
ISBN-10: 0387765778
ISBN-13: 978-0387765778
Product Dimensions: 23.6 x 16 x 2.5 cm
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Amazon.co.uk Sales Rank: 1,236,012 in Books (See Bestsellers in Books)

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Product Description

Product Description
Increasingly, academic and industrial leaders are recognizing that college graduates need new skills to address business and technical issues in a service business environment. Because services depend critically on people working together and with technology to provide value for others, these new skills include the ability to integrate across traditional disciplinary areas to obtain globally effective solutions. Service Science, Management and Engineering (SSME) is one such approach to properly focusing education and research on services, and to preparing tomorrow’s graduates to work in an expanding services economy. Papers in this volume were developed from the 2006 conference hosted by IBM, Service Science, Management, and Engineering — Education for the 21st Century. The book incorporates a variety of perspectives, informed by an international background in SSME experience and education, including management, business, social science, computer science and engineering.

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