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The One to One Future: Building Relationships One Customer at a Time
 
 

The One to One Future: Building Relationships One Customer at a Time (Paperback)

by Don Peppers (Author), Martha Rogers (Author) "In late 1991 the telegraph industry's life was taken, suddenly and brutally, by the facsimile machine ..." (more)
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Product details

  • Paperback: 464 pages
  • Publisher: Bantam Doubleday Dell Publishing Group; 1st Currency Pbk. Ed edition (6 Oct 1998)
  • Language English
  • ISBN-10: 0385485662
  • ISBN-13: 978-0385485661
  • Product Dimensions: 18.3 x 12.7 x 3.3 cm
  • Average Customer Review: No customer reviews yet. Be the first.
  • Amazon.co.uk Sales Rank: 270,463 in Books (See Bestsellers in Books)

Product Description

Review
" Book of the Year"
--Tom Peters
" Peters was wrong. This is not the book of the year. It's not even the book of the decade. It's one of the two or three most important business books ever written."
--George Gendron, "Inc." magazine
The book that's revolutionizing marketing in the '90s."
--David Weinberger, "Wired"
" A unique perspective on the fundamental, structural changes that technology is already bringing to the real world of business competition."
--Esther Dyson, President, EDventure Holdings
" Hands down...the best marketing book for the interactive age."
--Andrew Jaffe, Vice President and Executive Editor," Adweek"

Synopsis
A guide to pitching products and services to one customer at a time shows business people how to find the twenty percent of their loyal customer base and how to find out what those customers want.

Inside This Book (Learn More)
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In late 1991 the telegraph industry's life was taken, suddenly and brutally, by the facsimile machine. Read the first page
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