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Professional Service Firm 50 (Reinventing work)

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Professional Service Firm 50 (Reinventing work) (Hardcover)

by Tom Peters (Author)

3.3 out of 5 stars See all reviews (3 customer reviews)

Price:	�9.99 & this item Delivered FREE in the UK with Super Saver Delivery. See details and conditions
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Product details

Hardcover: 240 pages
Publisher: Alfred A. Knopf; 1 edition (23 Sep 1999)
Language English
ISBN-10: 0375407715
ISBN-13: 978-0375407710
Product Dimensions: 17.6 x 10.4 x 2 cm

Average Customer Review: 3.3 out of 5 stars See all reviews (3 customer reviews)

Amazon.co.uk Sales Rank: 158,749 in Books (See Bestsellers in Books)
Popular in this category:
#77 in Books > Business, Finance & Law > Sales & Marketing > Customer Services

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Product Description

Synopsis

The Professional Service Firm 50 shows how to transform any department into a professional service firm.'

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Customer Reviews

3 Reviews

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3.3 out of 5 stars (3 customer reviews)

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Most Helpful Customer Reviews

4 of 5 people found the following review helpful:

5.0 out of 5 stars Vintage Tom Peters "Wow"!, 8 Dec 1999

By A Customer

This book has several potential uses. Although I have worked in professional service firms almost my entire life, I found this book to be a useful reminder of what makes a professional service firm great. Although Tom Peters did not intend this purpose, I think it may be the best use of the book. The second use is the intended one: Turn your internal business department into a professional service firm look-alike. The book will work well for those who have driving ambition to be the best. For those who do not share Peters' passion, this book may seem over the top. Peters is a very qualitative thinker, so it would be easy to misapply his ideas in a way that created a tough work environment that created little benefit. For example, The Dance of Change warns against trying to create new language and culture in an organizational sector because everyone else may think you are weird and ignore you. Peters could create that kind of tension for a group if you followed his advice too literally (he suggests that you use questions like "How can we wow you?" when working with colleagues in the firm). On the other hand, Peters is at his best when he is a little off-the-wall because he makes you think. There are plenty of references to outstanding books, and he is really trying to create a picture of perfection. That is helpful, because most business books simply share dated information about past best practices. As someone who helps executives design simple, effective approaches to perfection, I applaud the effort. Peters would do well to accommodate other perspectives. Being totally committed to work and perfection through maximum effort often does not appeal to people as a permanent life style. What should the other people do? If you are an ambitious MBA who wants a mentor, you could do a lot worse than adopt this book as your guide. If you want balance in your life, you had better read Life Strategies as well. Keep up the good work, Tom Peters!

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3 of 4 people found the following review helpful:

2.0 out of 5 stars Weird book and not at all what I expected from the title., 9 May 2001

By A Customer

This must be the strangest business book I have ever read (and I've read loads). There is more punctuation than words. More slang than English. Almost every page has the words Wow! and Cool! somewhere on it - often many, many times. The text also includes a lot of profanities.

The basic thesis is that absolutely every type of worker must be a COOL consultant and spend all their time doing WOW! projects. As a business philosophy, it seems shallow and unrealistic to me.

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2 of 3 people found the following review helpful:

3.0 out of 5 stars Best read out loud, 1 Jan 2002

By	K. Mcphillips (UK) - See all my reviews (REAL NAME)

Once I got over the punctuation, emphasis and colloquialisms (Kewl, Phat!), I realised that the message is sound. It's a useful reminder that passion, pride and striving are important, even in a small department.

It really is best to read this out load, or hear a loud american voice in your head as you read it. If you can manage this, the book is good. I would have been WOWed, but for this.

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