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Outsourcing in a Week (Paperback)

by Jacqueline Chapman (Author)

4.5 out of 5 stars See all reviews (2 customer reviews)

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Product details

Paperback: 96 pages
Publisher: Hodder Arnold (26 Sep 2003)
Language English
ISBN-10: 0340811498
ISBN-13: 978-0340811498
Product Dimensions: 19.4 x 12.2 x 1.2 cm

Average Customer Review: 4.5 out of 5 stars See all reviews (2 customer reviews)

Amazon.co.uk Sales Rank: 788,402 in Books (See Bestsellers in Books)

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Product Description

Product Description
Outsourcing is a growing trend in businesses of all sizes. Organisations are increasingly seeing the value of allowing other companies to carry out non core activities leaving the core to concentrate on what it's good at. This book covers a range of key issues that any SME owner or manager would need to consider before making the step to outsourcing, including how to handle the tendering process, contractual concerns and staff considerations. The book's main message is that outsourcing is not just a one-off arrangement, but an ongoing project that needs to be maintained and built upon.

About the Author
Jacqueline Chapman MBA is an experienced manager with 18 years experience mostly in financial institutions.The last five years have been spent as a consultant helping organisations improve services.This is her third book.

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4.5 out of 5 stars (2 customer reviews)

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1 of 1 people found the following review helpful:

4.0 out of 5 stars Useful Primer on Outsourcing, 25 Sep 2005

By	Mark Kobayashi-Hillary (London) - See all my reviews (TOP 1000 REVIEWER)

This is a very short guide to the world of outsourcing. It does not contain any in depth information, but it does allow the manager without much experience of the market to get an overview in just a short time. It glosses over the detail, but then that's the point of the book - to get you up to speed quickly and it does this well.

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5.0 out of 5 stars Insightful!, 6 May 2006

By	K. Maroukian (Reading, UK) - See all my reviews (REAL NAME)

The book guides the reader from the early stages of outsourcing to Service Level Agreements Management and service delivery and support. Great little book by Chapman who's done a great job desrcibing the outsourcing lifecycle.

He is certainly going to be a strong reference in my Masters degree thesis for a framework I am developing for IT Outsourcing Management.

I would highly recommend this book.

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