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Synopsis
The second edition of this text continues to offer a thoughtful and supportive introduction to the diverse and complex field of people skills, but in extended and updated form. New to this edition are four completely new chapters, on decision making, influencing people and dealing with bullies, and information management. The relevance to a diverse range of occupations and environments has been strengthened still further and the references and readings have been updated throughout.

About the Author
NEIL THOMPSON is a director of Avenue Consulting Ltd and a visiting professor at the University of Liverpool. He is the author of many books including Understanding Social Work, Promoting Equality, Anti-Discriminatory Practice (now in its third edition) and People Problems, the forthcoming companion volume to People Skills.

Browse Sample Pages
Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover

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Most Helpful Customer Reviews   8 of 8 people found the following review helpful: Thompson displays his author skills again..., 17 Feb 2004 By A Customer ...in this well written, no-nonsense, jargon free book, explaining the basic skills required in providing services to people. Chapters linked to the core competences make this essential reading for anyone studying for a NVQ/SVQ in social care.  Comment | Permalink | Was this review helpful to you? (Report this) › See all customer reviews...		Search Customer Reviews Only search this product's reviews