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Product Description
Product Description
A practical book to support learning and application of communication and basic counselling skills in the wide range of services which offer information, guidance, support and advice. The content and approach are suitable for professionals within caring services, health, education and social welfare, in face to face interactions and in offering information and help over the telephone. The book enhances the value of even the shortest exchange on the telephone by showing how essential skills of attention, reflective listening and positive use of communication skills support a helping and respectful approach to clients.
About the Author
JENNIE and LANCE LINDON are both Chartered Psychologists. Jennie runs her own business as a trainer, consultant and writer, specialising in work with social services, care and education. Lance is a Managing Consultant with the PA Consultancy Group, working with organisations and teams in public services and business. Jennie and Lance have run training courses individually and together covering communication and counselling skills within both public and private sectors.
A practical book to support learning and application of communication and basic counselling skills in the wide range of services which offer information, guidance, support and advice. The content and approach are suitable for professionals within caring services, health, education and social welfare, in face to face interactions and in offering information and help over the telephone. The book enhances the value of even the shortest exchange on the telephone by showing how essential skills of attention, reflective listening and positive use of communication skills support a helping and respectful approach to clients.
About the Author
JENNIE and LANCE LINDON are both Chartered Psychologists. Jennie runs her own business as a trainer, consultant and writer, specialising in work with social services, care and education. Lance is a Managing Consultant with the PA Consultancy Group, working with organisations and teams in public services and business. Jennie and Lance have run training courses individually and together covering communication and counselling skills within both public and private sectors.
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