Paperback: 480 pages
Publisher: South-Western, Div of Thomson Learning; 4th Revised edition edition (1 Dec 2004)
Language English
ISBN-10: 0324301596
ISBN-13: 978-0324301595
Product Dimensions: 23.1 x 18.8 x 2 cm
Average Customer Review: No customer reviews yet. Be the first.
Amazon.co.uk Sales Rank: 1,160,044 in Books (See Bestsellers in Books)

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Synopsis
Written as a supplement for courses in management and organization theory, this textbook introduces the core principles of total quality, examines the importance of customer-supplier relations, and outlines teamwork and leadership practices that support total quality efforts in a business organization. The fourth edition incorporates Six Sigma, and

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Total Quality: Management, Organization and Strategy (Paperback)

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