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Managing the Customer Experience: Turning Customers into Advocates (Paperback)

by Shaun Smith (Author), Joe Wheeler (Author)
4.8 out of 5 stars See all reviews (4 customer reviews)
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30 used & new available from £14.10

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Product details

  • Paperback: 272 pages
  • Publisher: Financial Times/ Prentice Hall; Tuttle & Revi edition (4 Sep 2002)
  • Language English
  • ISBN-10: 0273661957
  • ISBN-13: 978-0273661955
  • Product Dimensions: 24.1 x 16 x 1.8 cm
  • Average Customer Review: 4.8 out of 5 stars See all reviews (4 customer reviews)
  • Amazon.co.uk Sales Rank: 168,671 in Books (See Bestsellers in Books)

    Popular in this category:

    #99 in  Books > Business, Finance & Law > Management > Management Science

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