This item is not eligible for Amazon Prime, but millions of other items are. Join Amazon Prime today. Already a member? Sign in.

Ready to Buy?

woodys-uk
Price: �79.22
In stock

11 used & new from �21.00

Have one to sell?

Why They Don't Buy: Make Your Online Customer Experience Work (Hardcover)

by Max Mckeown (Author) "Each time you go through the steps, you will benefit from a virtuous circle of implementation and refinement ..." (more)

Available from these sellers.

4 new from �51.95 7 used from �21.00

New 15% VAT Rate Applied
All listed prices on applicable products sold by Amazon.co.uk now include the new, reduced VAT rate of 15%. This has been applied automatically to the price of your item so you don’t need to do a thing. For information about the VAT rates for different types of products (for example, there is no VAT on books delivered to the UK) and products purchased through Amazon's Preferred Merchant, Indigostarfish.com or a third-party seller, please read our Frequently Asked Questions page.

Customers Who Bought This Item Also Bought

by Philip Whiteley

(