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Amazon.co.uk Review
How would you classify a book that begins with the salutation "People of Earth..."? While the captains of industry may dismiss it as mere science fiction, The Cluetrain Manifesto is definitely of this day and age. Aiming squarely at the solar plexus of corporate America, authors Christopher Locke, Rick Levine, Doc Searls and David Weinberger show how the Internet is turning business upside down. They proclaim that, thanks to conversations taking place on Web sites and message boards, and in e-mail and chat rooms, employees and customers alike have found voices that undermine the traditional command-and-control hierarchy that organizes most corporate marketing groups. "Markets are conversations", the authors write, and those conversations are "getting smarter and faster than most companies". In their view, the lowly customer service rep wields far more power and influence in today's marketplace than the well-oiled front office PR machine.

The Cluetrain Manifesto began as a Web site (www.cluetrain.com) in 1999 when the authors, who have worked variously at IBM, Sun Microsystems, the Linux Journal and NPR, posted 95 theses that pronounced what they felt was the new reality of the networked marketplace. For example, thesis no.2: "Markets consist of human beings, not demographic sectors"; thesis no.20: "Companies need to realize their markets are often laughing. At them"; thesis no. 62: "Markets do not want to talk to flacks and hucksters. They want to participate in the conversations going on behind the corporate firewall"; thesis no. 74: "We are immune to advertising. Just forget it". The book enlarges on these themes through seven essays filled with dozens of stories and observations about how business gets done in America and how the Internet will change it all. While Cluetrain will strike many as loud and over the top, the message itself remains quite relevant and unique. This book is for anyone interested in the Internet and e-commerce, and is especially important for those businesses struggling to navigate the topography of the wired marketplace. All aboard! --Harry C. Edwards,Amazon.com

Book Description
Markets are conversations. Talk is cheap. Silence is fatal.
"You must read the Cluetrain Manifest. So- read it , inhale it. If it pisses you off...GREAT" Tom Peters
What if the real power of the Web lay not in the technology behind it, but in the profound changes it brings to the way people interact with business? And what if these changes were altering the nature of your company as profoundly as they have changed your markets? With language as sharp and compelling as its observations.Provocative, outrageous and wickedly smart, the manifesto has challenged executives from Global 1000 companies to sign-on or risk missing a genuine revolution.
Expanding on ideas and insights first nailed up on the Web. The Cluetrain Manifesto both signals and explores a sea change already nearing flood tide in today's wired world. Through the Internet, people are discovering new ways to share relevant knowledge with blinding speed. As a result, markets are getting smarter than most companies. Whether management understands it or not, networked employees are an integral part of these borderless conversations. Today, customers and employees are communicating with each other in language that is natural, open, direct and often funny. Companies that aren't engaging in them are missing an unprecedented opportunity.
A rich tapestry of anecdotes, object lessons, parodies, insights and predictions. The Cluetrain Manifesto illustrates how the Internet has radically reframed the "immutable laws" of business - and what business needs to know to weather the seismic aftershocks.
"When people in networked markets can get faster and smarter information from one another than from the companies they do business with, it may be time to close shop. Or, maybe it's just time to get on The Cluetrain and fully understand that your customers are living, breathing creatures who want one-to-one relationships with your company, not just one-way rhetoric." Don Peppers, co-founder of Peppers and Rogers Group, and co-author of The One to One
"For every consumer-products company wondering why its internet marketing doesn't seem to be working" Business Week
"The most important business book since in Search of Excellence. Get a clue. Read the book" Information Week..."
" Most marketing campaigns are based on the fear that the market might see what's really going on isnide the company. Sound familiar? If it does then you've already come across the Cluetrain Manifesto...... If you haven't already then you should make it your business to do so.... Until big brands embrace more of the Cluetrain thinking, the anti-capitalist rioters might just have a point." Campaign, August 2001

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5 Reviews 5 star:  (2) 4 star:  (2) 3 star:  (1) 2 star:    (0) 1 star:    (0)           Average Customer Review (5 customer reviews)		Share your thoughts with other customers:
Most Helpful Customer Reviews   3 of 3 people found the following review helpful: And now for something completely different..., 21 April 2000 By  Naomi Moneypenny "Executive Editor at ManyWor... - See all my reviews    This is about as far away from a traditonal business book as you can get. The Cluetrain Manifesto is about the end of business as usual and the role of the Internet as the empowerer to the masses. It whitewashes the world that traditional marketing and advertising paint. The authors clearly present a simple choice to businessmen. Ride the Cluetrain, understand that markets are conversations, and that customers and workers will have these conversations whether you like it or not, or lose your business. The book is written in an anecdotal fashion and as such some of it should be taken with a pinch of salt. An interesting and provocative read - not for the faint hearted or unimaginative.  Comment | Permalink | Was this review helpful to you? (Report this)   1 of 1 people found the following review helpful: Great fun, and useful too, 5 Aug 2005 By  Graham Mitchell (Huddersfield, West Yorkshire United Kingdom) - See all my reviews I got hold of the US edition hardback of this a year or so ago, and finally got round to reading it while on holiday earlier this year. Great fun and light to read, the Manifesto offers some valuable and obvious truths about the impact of the internet on us as consumers, employees and businesspeople. As someone who works with the web on a daily basis and uses it as a communications tool, I found the book stimulating and thought provoking. some great ideas to take and develop into programmes within your business. The book did ramble on occasions, though, and could have benefitted from more stringent editing. As it is, the structure of the book, with multiple authors, has given rise to a fair amount of repetition. This can be a good thing in order to drive vital points home, but they do overcook it somewhat. Overall though, well worth the effort, and if you are in business you should have read this book, as it offers a simple and direct way to use the net to create and enhance those all important conversations with your market.  Comment | Permalink | Was this review helpful to you? (Report this)   1 of 2 people found the following review helpful: Thoroughly entertaining and enlightening., 16 May 2001 By  "lauraleveson" - See all my reviews An easy to read, and extrememly enlightening book which allows the reader to understand the implications of communicating on the internet, not just the technological implications.  Comment | Permalink | Was this review helpful to you?