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Total Design: Managing the Design Process in the Service Sector
 
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Total Design: Managing the Design Process in the Service Sector (Paperback)
by W. Hollins (Author), G. Hollins (Author)
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Total Design: Managing the Design Process in the Service Sector The Design Experience: The Role of Design and Designers in the 21st Century
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Synopsis
Explaining how service products should be designed and how this design process should be managed, the author identifies areas where problems most commonly occur. The book includes the findings of the first research undertaken on the step-by-step process of the design management of service products.

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