Review
"Spinuzzi takes issue with many in the user-centered design community, arguing that much of the work emerging from it implicitly assumes a 'worker-as-victim, designer-as-hero' perspective. To counter this view he argues strongly for an approach that respects and builds on the worker's own agency and abilities, showing how the workers themselves adjust the system in a myriad of ways in order to fit the system to their activities. A thoughtful, and at times provocative, read." --Liam J. Bannon, Director, Interaction Design Centre, University of Limerick
Product Description
In this volume Clay Spinuzzi examines the everyday improvisations by workers who deal with designed information and shows how understanding this impromptu creation can improve information design.