Managing Knowledge: A Practical Web-based Approach (Information Technology) (Paperback)

Product Description
Managing "knowledge" is a new and vital skill for corporations. In the information economy, the organization that knows the most about itself and its business is best positioned for success. But, how do you begin to implement a knowledge management strategy? How can you get started making better use of your organization's data, information, and knowledge? Managing Knowledge is the first practical guide to applying the theories and reaping the benefits of knowledge management. You will learn tools, techniques, and methodologies to help you: *Evaluate content in the context of corporate goals *Determine what information should be included and excluded in a knowledge management implementation *Create a Web-based knowledge management strategy to support critical business processes *Find the right people to manage important content *Facilitate and encourage knowledge sharing Knowledge management allows you to increase productivity and reduce costs throughout your supply chain by getting the right content to the right people at the right time.With this book, you will learn proven methods for identifying valuable information--corporate intellectual capital--and linking it to business processes before deploying an internal Web, sparing information managers frustration. The authors demonstrate how to begin this challenging task, how to keep it moving forward, and how to overcome cultural, political, and organizational barriers to success. 020143315XB04062001

From the Author
The first practical guide to Web-based Knowledge Management
If you've read the academic research on Knowledge Management (KM) and are still confused about how to get started, you need this book. The tools, techniques, and methodologies we discuss are based on our experiences setting up and running the J.D. Edwards Knowledge Garden(SM) -- an intranet/extranet that serves 6000 employees and business partners around the world. Our aim is to teach you how to identify the "intellectual capital" that is essential to your organization's success and how to build the human and technical infrastructure -- the knowledge architecture -- to support it. You'll get practical advice on profiling your important knowledge workers, staffing appropriately to support a knowledge-driven intranet/extranet, and evaluating and capturing content in the context of your organization's goals.

Save yourself about two years of time and effort by learning from our experiences. As the first practical guide to knowledge management, it will be most helpful to organizations seeking to build an integrated and powerful enterprise-wide intranet and extranet supported by meaningful approaches to managing content. We conclude with the steps you can take to get your KM project off the ground in less than 90 days.

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10 Reviews 5 star:  (7) 4 star:  (2) 3 star:  (1) 2 star:    (0) 1 star:    (0)           Average Customer Review 4.6 out of 5 stars (10 customer reviews)		Share your thoughts with other customers: Create your own review
Most Helpful Customer Reviews   2 of 2 people found the following review helpful: 4.0 out of 5 stars A GOOD BUY; AN EXCELLENT READ., 30 Mar 1999 By A Customer We live in the information age. In today's business environment, information is the most critical resource of an organization. The success or failure of any organization depends on how well it manages its information resources so that the employees can take better decisions, reduce response times and quickly react to changes in the marketplace. Information is the key. Webster's dictionary defines the word knowledge as "all that has been perceived or grasped by the mind; learning; enlightenment." Information is not knowledge. Knowledge is something more than information. Information combined with practical experience and wisdom becomes knowledge. Being informed is important, but being knowledgeable is critical. Because with mere information decision will not be made, actions will not take place and goals will not be achieved. For all these to happen knowledge is required; so one can say that it is knowledge that makes or breaks the organization. With knowledge, people are involved, human element is present. Knowledge management is the art and science of utilizing the information, making it available to the right people, in the right form and at the right time, so that they make better decisions and thus lead the organization to success. Knowledge management allows one to increase productivity and reduce costs throughout the organization. This book is a practical, no nonsense guide to applying the theories of knowledge management. It explains the various tools, techniques, methodologies and practices of knowledge management. In this Internet word, the book's emphasis on the Internet and web based technologies of knowledge management is very timely. The book is designed in a very pleasing manner and the layout and the usage of color and space is very pleasing to the reader. The book is amply illustrated and contains a lot of flowcharts and diagrams that makes the concepts clearer. The authors' don't waste any words and even though the size of the book is small, it covers a lot of ground and that too very thoroughly. While the features like "Case in Point" and "Why Is It Important?" and the real-life examples add tremendous value to the book, the quotations and figures add a lot to the readability. The 90-day action plan is a very useful feature and will help in giving the initial boost for starting the knowledge management efforts. So if you are a manager or an entrepreneur and if you want to succeed in the business environment of the next millenium, then I suggest you read this book. A GOOD BUY; AN EXCELLENT READ. Copyright © 1999, Pegasus Book Club Comment Comment | Permalink | Was this review helpful to you? Yes No (Report this)   1 of 1 people found the following review helpful: 3.0 out of 5 stars Lacks detail, 18 April 2001 By A Customer This book claims to provide a hard edge to the theory of knowledge management - but it doesn't. The examples are weak and vague, and I'm not a lot wiser than I was before I read it. BUT at least it tries to put some flesh on the bones of KM. Definitely NOT worth the asking price - but tries to be different from the current crop of KM titles. Comment Comment | Permalink | Was this review helpful to you? Yes No (Report this)   5.0 out of 5 stars Practical, Easy to Follow, and Worth Every Penny, 21 Mar 2001 By A Customer If you are a serious KM practitioner, than this is the first book you have to read before executing your KM initiative. I've been looking for practical KM book and so far this is the one does an excellent job at it. Most KM literature are still philosophical in nature. Comment Comment | Permalink | Was this review helpful to you? Yes No (Report this) Share your thoughts with other customers: Create your own review › See all 10 customer reviews...		Ad feedback   Most Recent Customer Reviews 5.0 out of 5 stars Excellent "Practical" Guide on Managing Knowledge.... This book offers a no-nonsense practical approach to managing knowledge in todays WWW based platform. Read more Published on 22 April 1999 4.0 out of 5 stars A GOOD BUY; AN EXCELLENT READ. We live in the information age. In today's business environment, information is the most critical resource of an organization. Read more Published on 30 Mar 1999 5.0 out of 5 stars An excellent book. This book offers a practical approach to knowledge management that real people could use in a large scale corporate environment. Read more Published on 20 Jan 1999 5.0 out of 5 stars This approach works. We were extremely fortunate to have an early version of this manuscript as our roadmap as we developed the Regis University Intranet. Read more Published on 30 Dec 1998 5.0 out of 5 stars Learn how to create a knowledge-sharing organization. The authors' discoveries for the new world of business are as epoch shaping as those of Columbus half a millennium ago. Read more Published on 4 Dec 1998 5.0 out of 5 stars Learn how to transform information into knowledge. Information anxiety is today's constant challenge for every person working in the fast-paced, ever-changing world of business. Read more Published on 4 Dec 1998 5.0 out of 5 stars A nuts and bolts primer. Most materials on knowldege management are so theorectical and academic as to be useless. Managing Knowledge is a nuts and bolts primer on how to save money, save time and... Read more Published on 4 Dec 1998 Search Customer Reviews Only search this product's reviews › See all 10 customer reviews...

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