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Difficult Conversations: How to Discuss What Matters Most (Paperback)

by Douglas Stone (Author), Bruce Patton (Author), Sheila Heen (Author) "Jack is about to have a difficult conversation ..." (more)

4.3 out of 5 stars See all reviews (6 customer reviews)

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Product details

Paperback: 250 pages
Publisher: Penguin Books Australia (3 Nov 2004)
Language English
ISBN-10: 014028852X
ISBN-13: 978-0140288520
Product Dimensions: 19 x 12.7 x 1.5 cm

Average Customer Review: 4.3 out of 5 stars See all reviews (6 customer reviews)

Amazon.co.uk Sales Rank: 172,634 in Books (See Bestsellers in Books)

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Product Description

Synopsis

Offers advice on working gracefully and effectively through such confrontational situations as ending relationships and asking for a raise, identifying key adjustments necessary to the dialogue process.

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Jack is about to have a difficult conversation. Read the first page

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Customer Reviews

6 Reviews

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4.3 out of 5 stars (6 customer reviews)

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14 of 16 people found the following review helpful:

5.0 out of 5 stars Comprehensive introduction to interpersonal skills, 8 Jan 2001

By A Customer

This review is from: Difficult Conversations: How to Discuss What Matters Most (Paperback)

Difficult Conversations gives you an excellent introduction in simple language to interpersonal skills. If you read through it and think about the lessons and anecdotes you get real insights into how you can resolve pointless conflicts and live a happier life! For Psychology PhDs this may seem dumbed down but for the average punter it could be worth its weight in gold.

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4 of 4 people found the following review helpful:

5.0 out of 5 stars Insightful guide to conversations without confrontation , 22 Oct 2007

By	Rolf Dobelli "getAbstract.com" (Switzerland) - See all my reviews (TOP 50 REVIEWER) (REAL NAME)

You will face difficult conversations throughout your life, but now you can learn how to cope with them. This book provides a framework and various strategies for achieving better outcomes from hard exchanges. Douglas Stone, Bruce Patton and Sheila Heen use principles, illustrative stories and charts to teach you how to understand the components of challenging conversations, and how to prepare for them and transform them into something constructive. The language of the book is clear, insightful, concise and always helpful. You can use these principles in business, but the stories also concern relationships in your everyday life. We say everyone from teenagers to mature adults can use the communication skills discussed in this wise book.

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15 of 18 people found the following review helpful:

5.0 out of 5 stars An excellent and practical book., 21 Jul 2001

By A Customer

This review is from: Difficult Conversations: How to Discuss What Matters Most (Paperback)

An extremely useful book which should be compulsory reading for anyone who has experienced difficult conversations in their personal or professional life which I suspect is all of us. The "identity conversation" in particular is of crucial importance and often neglected in other books on interpersonal transactions and negotiations.

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Most Recent Customer Reviews

1.0 out of 5 stars Painful
I don't want to waste too much time reviewing this item, as it really isn't worth it.
If you are mildly intelligent and have already lived to a healthy age all by yourself... Read more

Published 1 month ago by Mr. G. A. Worth

5.0 out of 5 stars Marvellous
This book is simply brilliant.
I would reccomend it to anyone involved in management of people and/or negotiation. Read more

Published 9 months ago by -

5.0 out of 5 stars A must read for those who do not have a Ph.D. in Psychology
This is a helpful book. The authors draw from a variety of conceptual frameworks on behavior but blend them skillfully to present a coherent work. Read more

Published on 30 April 1999

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