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Difficult Conversations: How to Discuss What Matters Most (Paperback)

by Bruce Patton (Author), Douglas Stone (Author), Sheila Heen (Author) "Jack is about to have a difficult conversation ..." (more)
4.3 out of 5 stars  See all reviews (6 customer reviews)
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Product details

  • Paperback: 272 pages
  • Publisher: Penguin; New Ed edition (25 May 2000)
  • Language English
  • ISBN-10: 014027782X
  • ISBN-13: 978-0140277821
  • Product Dimensions: 19.6 x 13 x 2 cm
  • Average Customer Review: 4.3 out of 5 stars  See all reviews (6 customer reviews)
  • Amazon.co.uk Sales Rank: 15,870 in Books (See Bestsellers in Books)

    Popular in this category:

    #16 in  Books > Health, Family & Lifestyle > Psychology & Psychiatry > Social & Developmental Psychology > Social

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Product Description

Product Description

What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbour, asking a difficult favour, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive? Based on fifteen years of research and consultations with thousands of people, DIFFICULT CONVERSATIONS pinpoints what works. Use this ground-breaking, step-by-step book to turnyour difficult conversations into positive, problem-solving experiences.


About the Author

Douglas Stone, Bruce Patton and Sheila Heen work for the Harvard Negotiation Project.
Inside This Book (Learn More)
First Sentence
Jack is about to have a difficult conversation. Read the first page
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Front Cover | Copyright | Table of Contents | Excerpt | Back Cover
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Difficult Conversations: How to Discuss What Matters Most
81% buy the item featured on this page:
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Customer Reviews

6 Reviews
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Average Customer Review
4.3 out of 5 stars (6 customer reviews)
 
 
 
 
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Most Helpful Customer Reviews

 
14 of 16 people found the following review helpful:
5.0 out of 5 stars Comprehensive introduction to interpersonal skills, 8 Jan 2001
By A Customer
Difficult Conversations gives you an excellent introduction in simple language to interpersonal skills. If you read through it and think about the lessons and anecdotes you get real insights into how you can resolve pointless conflicts and live a happier life! For Psychology PhDs this may seem dumbed down but for the average punter it could be worth its weight in gold.
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4 of 4 people found the following review helpful:
5.0 out of 5 stars Insightful guide to conversations without confrontation , 22 Oct 2007
By Rolf Dobelli "getAbstract.com" (Switzerland) - See all my reviews
(TOP 50 REVIEWER)    (REAL NAME)   
This review is from: Difficult Conversations: How to Discuss What Matters Most (Paperback)
You will face difficult conversations throughout your life, but now you can learn how to cope with them. This book provides a framework and various strategies for achieving better outcomes from hard exchanges. Douglas Stone, Bruce Patton and Sheila Heen use principles, illustrative stories and charts to teach you how to understand the components of challenging conversations, and how to prepare for them and transform them into something constructive. The language of the book is clear, insightful, concise and always helpful. You can use these principles in business, but the stories also concern relationships in your everyday life. We say everyone from teenagers to mature adults can use the communication skills discussed in this wise book.
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15 of 18 people found the following review helpful:
5.0 out of 5 stars An excellent and practical book., 21 Jul 2001
By A Customer
An extremely useful book which should be compulsory reading for anyone who has experienced difficult conversations in their personal or professional life which I suspect is all of us. The "identity conversation" in particular is of crucial importance and often neglected in other books on interpersonal transactions and negotiations.
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1.0 out of 5 stars Painful
I don't want to waste too much time reviewing this item, as it really isn't worth it.
If you are mildly intelligent and have already lived to a healthy age all by yourself... Read more
Published 1 month ago by Mr. G. A. Worth

5.0 out of 5 stars Marvellous
This book is simply brilliant.
I would reccomend it to anyone involved in management of people and/or negotiation. Read more
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5.0 out of 5 stars A must read for those who do not have a Ph.D. in Psychology
This is a helpful book. The authors draw from a variety of conceptual frameworks on behavior but blend them skillfully to present a coherent work. Read more
Published on 30 April 1999

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