This is a comprehensive, practical "How-to" guide for software companies and developers both small and large. The basic premise of the book is that the customer is the ultimate judge of product quality, therefore the customer must be an integral part of the development of the QA program. The reader is walked through the process of developing a QA program starting with understanding the customer's definition of quality and ending with formal process evaluation program, ISO 9000 and SEI CMM.

From the Back Cover

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Put customer satisfaction at the heart of your success!

Look through the eyes of your customers to find out what they really want from your software.

While management quality programs focus on statistics like percentages of code coverage and errors per thousand lines of code, your customers' quality requirements may be totally overlooked. Of course successful products have to work well, but what exactly does "work well" mean to your customers? Now you can learn how to put your customers at the center of your organization's software quality program.

In an engagingly personal style, Customer Oriented Software Quality Assurance gives you the complete picture, including:

Developing a Quality Attributes Set
Metrics
Testing and evaluation
Proactive quality tools
Formal appraisal programs

By putting the human face back on quality, this book will help you reach your total goals and build a base of loyal and satisfied customers.

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3.0 out of 5 stars A user friendly, no nonsense overview., 23 Aug 1999

By A Customer

Frank Ginac takes the reader back to basics with this easy to understand book. This book provides a good overview from identifying your customers quality attribute sets through interpretation and implementation. Examples are explained in practical terms by use of a fictitious company (COSQA) and readers are left with a clear understanding of the applicability and logic behind the methodology. If you are currently looking for a method of measuring your organisational performance, then I can recommend the chapter on metrics as a good starting point. Written in plain English, it is an ideal book for the novice or student but professionals involved in software QA may find the book a little basic.

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Customer Oriented Software Quality Assurance (Paperback)

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