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Product Description
For courses in Hotel Front Office Management.
The leader in rooms management education and job-training for over two decades. This text provides exceptionally complete coverage of the hotel's front office and all of the support positions that make it work—from the global reservation network, to legal concerns, sales and marketing techniques, management issues, room rate formulas, and control and oversight. The seventh edition of Check-In; Check-Out focuses on the broad view of lodging management and all that it entails. In a sequence that follows the flow of most guests—reservation, arrival, billing, departure, auditing and accounting—the book treats both the how (e.g., completing a reg. card) and the why (e.g., yield management) while keeping students abreast of the trends currently affecting the industry.
From the Back Cover
Check-In Check-Out has been a mainstay text for hotel educators, and a reference source for industry professionals, for over 30 years.
Frequent revisions by the authors—a father-and-son team—have kept the book current and complete. Both bring a depth of professional and educational experiences to the seventh edition.
Among the many features of the latest revision are:- Comprehensive treatments of central and global reservation systems
- Over 4,000, cross-referenced listings in the index
- Revised folio explanations that accommodate both accountants and non-accountants
- Many carefully selected photographs and exhibits illustrating the textual material
- Coverage of industry issues not found in any other texts
- End-of-chapter questions and answers, problems, Web sites, and tidbits
- A complete glossary; a book in itself
- Application of yield management to a rapidly changing industry
- Recognition of the many third parties with whom the industry must deal
- Emphasis on the role of sleep, including beds and bedding, as the real product of lodging management
- Special attention to the organizational changes that have taken place in hotelkeeping
- Distinct outline headings to improve readability and comprehension
- Historical perspective that locates issues within the framework of operations
- Use of professional vocabulary
- Explanation of the importance of brands and branding
- Special topics such as franchising, room taxes, and timesharing along with other important issues facing the lodging executive
- Description of the impact of electronic communication on hotel management
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