100 Tips for Hoteliers: What Every Successful Hotel Professional Needs to Know and Do by Peter J Venison |
by Michael Cockman
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by Denney G. Rutherford
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by Bernard Davis
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Managing Hotels Effectively: Lessons from Outstanding General Managers by Eddystone C. Nebel |
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For courses in Introduction to Hotel and Lodging Management.
Describing in great depth and detail all areas of hotel administration, this accurate text provides an up-to-date and comprehensive examination of the responsibilities of a hotel general manager. It shares with students the procedures effective managers use to ensure their hotel's—and their own—ultimate success.
From the Back Cover
Hotel Operations Management describes, in great detail, exactly what the General Manager of a full-service hotel must know to be successful. Its up-to-date and comprehensive coverage of all areas of hotel operations make it an essential addition to the professional library of the serious hospitality student.
Special features of the book include:- "This Chapter at Work," an introduction to each chapter's content
- "Chapter Outlines," to make it easier to find essential information
- "Hotel Terminology at Work," extensive definitions of important hotel terms
- "The Internet at Work," references to valuable internet sites that provide critical supplemental content and information
- "Managers at Work," real-life case studies designed to place the reader in the decision-making role of the hotel general manager
- "Issues at Work," problems and questions at each chapter's end designed to test the reader's mastery of each chapter's content
- Extensive checklists and forms that aid general managers in their daily work
- The history of the hotel industry
- The Global Distribution System (GDS) and its importance to the sales effort
- STAR (Smith Travel Accommodations Reports)
- Hotel management companies
- Buying and franchising a hotel
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