Join Amazon Prime and get unlimited Free One-Day Delivery. Already a member? Sign in.

 

or
Sign in to turn on 1-Click ordering.
 
   
More Buying Choices
30 used & new from £24.09
Have one to sell? Sell yours here
 
   
Tell a Friend
Service Delivery: Part 17 (IT Infrastructure Library)
 
See larger image 
Share your own customer images
Publisher: learn how customers can search inside this book.
Service Delivery: Part 17 (IT Infrastructure Library) (Paperback)
by Great Britain. Office of Government Commerce (Author)
4.0 out of 5 stars  (1 customer review)
RRP: £65.00
Price: £61.75 & this item Delivered FREE in the UK with Super Saver Delivery. See details and conditions
You Save: £3.25 (5%)
Availability: In stock. Dispatched from and sold by Amazon.co.uk.

Want guaranteed delivery by 1pm Tuesday, July 22? Choose Express delivery at checkout. See Details

30 used & new available from £24.09

Perfect Partner

Buy this book with Service Support (CCTA): Part 15 (IT Infrastructure Library) by Central Computer & Telecommunications Agency today!

Service Delivery: Part 17 (IT Infrastructure Library) Service Support (CCTA): Part 15 (IT Infrastructure Library)
Buy Together Today: £123.50

Customers Who Bought This Item Also Bought

Service Support (CCTA): Part 15 (IT Infrastructure Library)

Service Support (CCTA): Part 15 (IT Infrastructure Library) by Central Computer & Telecommunications Agency

4.0 out of 5 stars (2)  £61.75
Planning to Implement Service Management (IT Infrastructure Library)

Planning to Implement Service Management (IT Infrastructure Library) by Vernon Lloyd

5.0 out of 5 stars (1)  £64.99
Introduction to ITIL

Introduction to ITIL by Stationery Office Books

5.0 out of 5 stars (1)  £34.99
ICT Infrastructure Management (IT Infrastructure Library)

ICT Infrastructure Management (IT Infrastructure Library) by Great Britain. Office of Government Commerce

£61.75
Security Management (ITIL): Part 14 (IT Infrastructure Library)

Security Management (ITIL): Part 14 (IT Infrastructure Library) by Central Computer & Telecommunications Agency

£44.49
› Explore similar items : Books (37)
Product details
  • Paperback: 378 pages
  • Publisher: Stationery Office Books (12 April 2001)
  • Language English
  • ISBN-10: 0113300174
  • ISBN-13: 978-0113300174
  • Product Dimensions: 29.6 x 21 x 2.2 cm
  • Average Customer Review: 4.0 out of 5 stars  (1 customer review)
  • Amazon.co.uk Sales Rank: 55,995 in Books (See Bestsellers in Books)

    Popular in these categories:

    #19 in  Books > Business, Finance & Law > Management > Management Science
    #55 in  Books > Business, Finance & Law > E-Commerce > Managers' Guides to Computing

    (Publishers and authors: Improve Your Sales)

    •  Would you like to update product info or give feedback on images?
Customers Viewing This Page May Be Interested in These Sponsored Links (What is this?)
It infrastructure library
www.bmc.com    Learn ITIL process & best practices with BSM from BMC Software today. 
IT Infrastructure Audit
ConcordeUK.com/IT-Infrastructure    IT Infrastructure Management Rationalise Your IT Infrastructure! 
Free ITIL Whitepaper
ITSM.FrontRange.com    Evaluating IT Solutions For ITIL Enablement. Provided by FrontRange. 
Product Description
Synopsis
This publication is the second element in the new ITIL Infrastructure Library, it covers aspects that service providers must take into consideration. Issues covered include: service level management; financial management for IT services; IT service continuity management; availability management contingency planning and capacity management. Each component of service delivery is discussed separately in the book. The purpose of this text is to show the links and the principal relationships between all the service management and other infrastructure management processes. It is the sister publication to service support which was published in 2000.