Quantity:

More Buying Choices

32 used & new from �24.97

Have one to sell? Sell yours here

Service Delivery: Part 17 (IT Infrastructure Library)

See larger image

Share your own customer images

Publisher: learn how customers can search inside this book.

Service Delivery: Part 17 (IT Infrastructure Library) (Paperback)

by Great Britain. Office of Government Commerce (Author)

4.0 out of 5 stars See all reviews (1 customer review)

RRP:	�65.00
Price:	�57.72 & this item Delivered FREE in the UK with Super Saver Delivery. See details and conditions
You Save:	�7.28 (11%)
	o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o

In stock.
Dispatched from and sold by Amazon.co.uk. Gift-wrap available.

Want guaranteed delivery by Wednesday, November 11? Choose Express delivery at checkout. See Details

18 new from �40.00 14 used from �24.97

Frequently Bought Together

Service Support (CCTA): Part 15 (IT Infrastructure Library)

Planning to Implement Service Management (IT Infrastructure Library)

Price For All Three: �173.87

Show availability and shipping details

This item: Service Delivery: Part 17 (IT Infrastructure Library) by Great Britain. Office of Government Commerce
In stock.
Dispatched from and sold by Amazon.co.uk.
This item Delivered FREE in the UK with Super Saver Delivery. See details and conditions
Service Support (CCTA): Part 15 (IT Infrastructure Library) by Central Computer & Telecommunications Agency
In stock.
Dispatched from and sold by Amazon.co.uk.
This item Delivered FREE in the UK with Super Saver Delivery. See details and conditions
Planning to Implement Service Management (IT Infrastructure Library) by Vernon Lloyd
In stock.
Dispatched from and sold by Amazon.co.uk.
This item Delivered FREE in the UK with Super Saver Delivery. See details and conditions

Customers Who Bought This Item Also Bought

Service Support (CCTA): Part 15 (IT Infrastructure Library)

by Central Computer & Telecommunications Agency

4.0 out of 5 stars (2) �54.40

Planning to Implement Service Management (IT Infrastructure Library)

by Vernon Lloyd

5.0 out of 5 stars (1) �61.75

Itil Service Manager Exam Preparation Course in a Book for Passing the ITIL Service Manager's V2 Exam: The How to Pass on Your First Try Certification Study Guide

by Ivanka Menken

3.5 out of 5 stars (2) �45.90

ICT Infrastructure Management (IT Infrastructure Library)

by Great Britain. Office of Government Commerce

�57.79

Introduction to ITIL

by Stationery Office Books

5.0 out of 5 stars (2) �28.00

› Explore similar items

Product details

Paperback: 378 pages
Publisher: Stationery Office Books (12 April 2001)
Language English
ISBN-10: 0113300174
ISBN-13: 978-0113300174
Product Dimensions: 29.6 x 21 x 2.2 cm

Average Customer Review: 4.0 out of 5 stars See all reviews (1 customer review)

Amazon.co.uk Sales Rank: 274,450 in Books (See Bestsellers in Books)

Would you like to update product info or give feedback on images?

Customers Viewing This Page May Be Interested in These Sponsored Links

(What is this?)

IBM Thinktank IT Insights opens new browser window

www.ibm.com/thinktank - A fresh look at what?s currently going on in the world of IT!

Infrastructure Library opens new browser window

FirebrandTraining.co.uk/ITIL - ITIL Accelerated Learning By Award-Winning Training Provider!

Network Infrastructure opens new browser window

www.Brocade.com - Free Whitepapers, Industry Reports on Leading-Edge Network Solutions

Product Description

This publication is the second element in the new ITIL Infrastructure Library, it covers aspects that service providers must take into consideration. Issues covered include: service level management; financial management for IT services; IT service continuity management; availability management contingency planning and capacity management. Each component of service delivery is discussed separately in the book. The purpose of this text is to show the links and the principal relationships between all the service management and other infrastructure management processes. It is the sister publication to service support which was published in 2000.

Suggested Tags from Similar Products

(What's this?)

Be the first one to add a relevant tag (keyword that's strongly related to this product)

itil

slm

service level management

service delivery

itsm

itil 2

What Do Customers Ultimately Buy After Viewing This Item?

	74% buy the item featured on this page: Service Delivery: Part 17 (IT Infrastructure Library) 4.0 out of 5 stars (1) �57.72
	12% buy IT Service Management based on ITIL V3: A Pocket Guide (English Version) (ITSM Library) 4.8 out of 5 stars (10) �9.98
	6% buy Service Support (CCTA): Part 15 (IT Infrastructure Library) 4.0 out of 5 stars (2) �54.40
	4% buy Passing your ITIL foundation exam: the official study aid: The Official ITIL Foundation Study Aid 4.4 out of 5 stars (10) �11.40

Explore similar items

Customer Reviews

1 Review

5 star:		(0)
4 star:		(1)
3 star:		(0)
2 star:		(0)
1 star:		(0)

Average Customer Review

4.0 out of 5 stars (1 customer review)

Share your thoughts with other customers:

Create your own review

Most Helpful Customer Reviews

19 of 21 people found the following review helpful:

4.0 out of 5 stars Essential guide for all those in IT Service Management, 24 May 2001

By A Customer

At last ! the long awaited partner to the Service Support best practise guide. The book consolidates and updates the previous multi volume set into a single much easier to read form.

It's better in every way - more consise, more up to date and easier to use. Essential for IT staff involved in or interfacing to a service delivery organisation.

Comment Comment | Permalink | Was this review helpful to you? Yes No (Report this)

Share your thoughts with other customers: Create your own review

› See all customer reviews...

.jsOffDisplayBlock { display: block; } .jsOffDisplayInline { display: inline; } .jsOffVisibility { visibility: visible; } .jsOnDisplayBlock { display: none; } .jsOnDisplayNoneBlock { display: block; } .jsOnDisplayNoneInline { display: inline; } .jsOnDisplayInline { display: none; } .jsOnVisibility { visibility: hidden; } .jqOnDisplayBlock { display: none; } .jqOnDisplayInline { display: none; } .jqOnVisibility { visibility: hidden; } .jqOnDisplayNoneBlock { display: block; } .jqOnDisplayNoneInline { display: inline; }