Join Amazon Prime and get unlimited Free One-Day Delivery. Already a member? Sign in.

 

or
Sign in to turn on 1-Click ordering.
 
   
More Buying Choices
24 used & new from £27.23
Have one to sell? Sell yours here
 
   
Tell a Friend
Introduction to Help Desk Concepts and Skills (Mike Meyers' Computer Skills)
 
 
Share your own customer images
Search inside this book

Introduction to Help Desk Concepts and Skills (Mike Meyers' Computer Skills) (Paperback)

by Susan Sanderson (Author) "The computer monitor freezes ..." (more)
No customer reviews yet. Be the first.
RRP: £43.99
Price: £39.99 & this item Delivered FREE in the UK with Super Saver Delivery. See details and conditions
You Save: £4.00 (9%)
In stock.
Dispatched from and sold by Amazon.co.uk. Gift-wrap available.

Only 1 left in stock--order soon (more on the way).

Want guaranteed delivery by Tuesday, October 14? Choose Express delivery at checkout. See Details

24 used & new available from £27.23
Other Editions: RRP: Our Price: Other Offers:
CD-ROM £35.00 £36.99 Order it used
 
   

Frequently Bought Together

Customers buy this book with Building and Running a World Class IT Help Desk by Robert J. Wooten

Introduction to Help Desk Concepts and Skills (Mike Meyers' Computer Skills) + Building and Running a World Class IT Help Desk
Price For Both: £66.98

Customers Who Bought This Item Also Bought

Building and Running a World Class IT Help Desk

Building and Running a World Class IT Help Desk by Robert J. Wooten

5.0 out of 5 stars (1)  £26.99
Running an Effective Help Desk: Planning, Implementing, Marketing, Automating, Improving, Outsourcing

Running an Effective Help Desk: Planning, Implementing, Marketing, Automating, Improving, Outsourcing by Barbara Czegel

£21.11
Help Desk Practitioner's Handbook

Help Desk Practitioner's Handbook by Barbara Czegel

£21.11
How to Manage the IT Help Desk: A Guide for User Support and Call Center (Computer Weekly Professional)

How to Manage the IT Help Desk: A Guide for User Support and Call Center (Computer Weekly Professional) by Noel Bruton

4.0 out of 5 stars (1)  £39.89
› Explore similar items : Books (4)

Product details

Customers Viewing This Page May Be Interested in These Sponsored Links

  (What is this?)
Web based IT Help Desk
www.ServiceDeskPlus.com    Help Desk Software with Asset Mgmt, Standard and ITIL, Download Now! 
Computer Skills
HomeLearningCollege.com/Computer    Wide Range Computer and IT Courses from Home Learning College 
Easy to use Help Desk
www.Pillar-Resolve.com    Web-based, Flexible, Customisable, Remote Control...30-day trial demo 
  

Product Description

Product Description
Introduction to Help Desk Skills and Concepts is designed to teach students:
    The importance and benefits of measuring the delivery of customer support.
    How to create positive interactions with customers.
    How to identify customer needs.
    How to meet customer expectations.
    How to deal effectively with a variety of costomer situations.
    How to work with unrealistic or angry customers.
    How to gain satisfied customers through better listening.
    How to use basic tools and technologies used in the customer support industry.


Synopsis
"Introduction to Help Desk Skills and Concepts" is designed to teach students: the importance and benefits of measuring the delivery of customer support; how to create positive interactions with customers; how to identify customer needs; how to meet customer expectations; how to deal effectively with a variety of customer situations; how to work with unrealistic or angry customers; how to gain satisfied customers through better listening; and how to use basic tools and technologies used in the customer support industry.

See all Product Description
Inside This Book (Learn More)
First Sentence
The computer monitor freezes. Read the first page
Explore More
Concordance
Browse Sample Pages
Front Cover | Copyright | Table of Contents | Excerpt | Index |