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Process Re-engineering, Organizational Change and Performance Improvement (INSEAD Global Management)
 
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Process Re-engineering, Organizational Change and Performance Improvement (INSEAD Global Management) (Hardcover)

by Soumitra Dutta (Author), Jean-Francois Manzoni (Author)
5.0 out of 5 stars  See all reviews (1 customer review)

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Product details

  • Hardcover: 480 pages
  • Publisher: McGraw-Hill Publishing Co. (1 Oct 1998)
  • Language English
  • ISBN-10: 0077094360
  • ISBN-13: 978-0077094362
  • Average Customer Review: 5.0 out of 5 stars  See all reviews (1 customer review)
  • Amazon.co.uk Sales Rank: 654,088 in Books (See Bestsellers in Books)

    Popular in this category:

    #67 in  Books > Business, Finance & Law > Management > Business Process Reengineering

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Product Description

Product Description

The authors outlline their multidimensional approach to process engineering which embodies not only the conventional focus on efficiency and meeting customer needs, but also adds two new dimensions of growth not only in terms of market share, but also of individual development of the company's staff.

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17 of 19 people found the following review helpful:
5.0 out of 5 stars A very realistic and complete book on business process chang, 13 Mar 1999
By A Customer
This book covers in a very realistic way all aspects business process change and performance improvement. It is not as in some other books on BPR presenting BPR as a miracle solution. This book explains also the process change difficulties and gives detailed guidance and practical tips for implementation. Many real life cases illustrate the theory. Apart from the implementation issues, also a methodology for selecting which processes have to be adapted in priority is explained. For everybody working in the domain of business process change, or in the education part of it, the book is of very good value.
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