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The Complete Guide to Coaching at Work (Paperback)

by Suzanne Skiffington (Author), Perry Zeus (Author) "We are all familiar with the term coaching, particularly in the context of sports coaching ..." (more)

4.3 out of 5 stars See all reviews (20 customer reviews)

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Product details

Paperback: 184 pages
Publisher: McGraw-Hill Professional (1 Mar 2000)
Language English
ISBN-10: 0074708422
ISBN-13: 978-0074708422
Product Dimensions: 23.8 x 17.8 x 1.6 cm

Average Customer Review: 4.3 out of 5 stars See all reviews (20 customer reviews)

Amazon.co.uk Sales Rank: 43,037 in Books (See Bestsellers in Books)

Popular in these categories:

#15 in	Books > Business, Finance & Law > Management > Human Resources > Training
#39 in	Books > Business, Finance & Law > Management > Human Resources > Coaching & Mentoring
#48 in	Books > Business, Finance & Law > Management > Human Resources > Human Resources Management

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Product Description

THE COMPETE GUIDE TO COACHING AT WORK is a timely and important book for people looking to step into the dynamic and progressive area of coaching. This comprehensive, unique reference explains the basic principles and key concepts behind this increasingly well recognised, effective method of achieving change and development in organisations. Coaching follows a well defined, systematic logic which produces results that can be powerful.

This book provides a concise, step-by-step blueprint of successful coaching methods, models and tools, using case studies and an accessible format to make it easy to use and informative. It contains useful insights on how to permanently enhance personal and organizational effectiveness, performance and growth in the work place.

The authors have combined their wealth of research, professional knowledge and experience as successful Master Coaches to write this book and make a valuable and substantial contribution to current literature on coaching.

Book Description

Coaching has taken on a permanent role as a way of improving individual performance within an organization. This book is for people interested in becoming coaches within an organization and those already practicing. It explains the skill and competencies required to be an outstanding coach at work. The book clearly defines and explains the nature of coaching and how it works, outlining the different theories and models to present a balanced, objective perspective of the subject. The authors show that coaching is an on-going dialogue: a collaboration between two individuals that encourages learning, development and work performance improvement in the pursuit of skill development goals. It can be adopted at any level in the workplace, educational institution, sporting arena or personal life. The authors reveal what personal quallities are necessary in order to be a successful coach. They discuss coaching and communication skills, and show you how to set strategic goals and develop an action plan. The book also analyzes the contribution of coaching to the processes of change and learning, explaining the different styles of learning, the importance of establishing a learning culture within an organization, and the degree of self-exploration necessary for the individual to achieve sustained behavorial change. The authors also consider in greater detail three specific coaching areas: coaching in call centers, sales coaching, and career coaching, and explain the differences from other related occupations that are often associated with coaching, such as consulting, mentoring, training and counseling, and how all of othem work together.

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Inside This Book (Learn More)

First Sentence
We are all familiar with the term coaching, particularly in the context of sports coaching. Read the first page

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	65% buy the item featured on this page: The Complete Guide to Coaching at Work 4.3 out of 5 stars (20) �5.96
	14% buy The Coaching at Work Toolkit: A Complete Guide to Techniques and Practices 4.6 out of 5 stars (16)
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	8% buy Coaching for Performance: GROWing Human Potential and Purpose - the Principles and Practice of Coaching and Leadership (4th Edition) (People Skills for Professionals) 4.8 out of 5 stars (4) �8.96

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Customer Reviews

20 Reviews

5 star:		(15)
4 star:		(1)
3 star:		(0)
2 star:		(3)
1 star:		(1)

Average Customer Review

4.3 out of 5 stars (20 customer reviews)

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Most Helpful Customer Reviews

28 of 30 people found the following review helpful:

5.0 out of 5 stars Provides a step-by-step blueprint for successful coaching., 6 Dec 2000

By A Customer

This book, written in non-academic prose and strewn with practical examples, is the most comprehensive book yet authored on the contemporary involvement of coaches in the business and executive development world. The book can serve as both a reference text for experienced coaches and a "how-to" book for coaches seeking instruction. The book is also appropriate for those who want to make decisions about using coaches or establishing a coaching culture or academics or trainers seeking a primary text on coaching for use in an educational setting. Throughout the book, the authors underscore the importance of coaching as a learning opportunity. In tackling these issues the authors provide a blueprint for coaches on how to become more effective and increase their ability to work with a variety of clients.

As coaching continues to grow as an applied profession, dominated by practitioners, its credibility is strongly enhanced when solid ideas are presented in a clear, articulate, and succinct fashion. This book easily achieves all those criteria and will add considerably to the wealth of knowledge and professional skills associated with coaching.

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8 of 8 people found the following review helpful:

5.0 out of 5 stars I Use This As a Master-Level Coaching Text Book, 23 Dec 2005

By	Keith E. Webb "Cross-Cultural Leadership Coac... (Singapore) - See all my reviews (REAL NAME)

This book is written as university-level textbook on the coaching profession. It covers what coaching is and how it is used in business today, particularly in Australia the Author's setting. The authors provide coaching models and do a thorough job of describing the core issues and skills of which coaches must be aware.

Part one of the book defines coaching as "a conversation, a dialogue, whereby a coach and coachee interact in a dynamic exchange to achieve goals, enhance performance and move the coachee forward to greater success" (page xiii). They write of what coaching is, and is not, and what are the qualities of a successful coach.

Part two describes business coaching, executive coaching, the manager as coach and team coaching. Each is addressed in a separate chapter with helpful information, tools, and tips on the "how-tos" of coaching that particular client. These chapters are rich in advise on what to watch out for and pay attention to when working with a certain type of client.

Part three speaks to coaching skills and issues. One chapter starts out as goal setting and then backs up to the client purpose, vision and values as a base for establishing goals. The coach can surface greater perspective and awareness in the client by using helpful tools to assess these three areas of client's life. I believe this is one of the most valuable aspects of coaching, only recently acknowledged by professional coaches (Life Coaches knew this all along) as the key to improving client performance. Other chapters deal with, by now, standard coaching skills such as listening, questioning, non-verbal communication, learning styles, resistance to coaching, and self-limiting beliefs.

This book is an excellent source for the nature and practice of coaching. The authors have incorporated many other coaches' techniques into their text. Coaching books will always have the limitation of being written word and not live dialogue. It is impossible to gain the skills of coaching through any book. However, for the beginner or intermediate coach, the coaching issues, tips and advice in this book are well worth the price.

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15 of 17 people found the following review helpful:

4.0 out of 5 stars A thorough, lucid and practical 'how-to' text on coaching., 6 Dec 2000

By A Customer

This democratic style of exploring, learning and transferring knowledge is a boom industry. The authors, global coaching experts, go into the discipline's history and basic principles before advising on how coaching can be used to change or develop organizations. There's advice on choosing the right coach, and how accomplished professionals can become external coaches and how managers can become internal coaches, techniques to ensure coaching is effective and case studies on how it has worked in practice. There's also analysis of related activities such as mentoring, training and counselling. This book will be of most use to people working in the Human Services field or to consultants, managers or practioneers who have a coaching brief.

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Most Recent Customer Reviews

1.0 out of 5 stars BEWARE! THE PREVIOUS REVIEWS ARE REPEATED! SOMEONE IS TRYING TO RAMP THIS BOOK!
BEWARE THE PREVIOUS REVIEWS ARE REPEATED! SOMEONE IS TRYING TO RAMP THIS BOOK BY REPEATING THE SAME REVIEWS. I DON'T BELIEVE THE AVERAGE STAR RATING!

Published 21 months ago by J. Davies

5.0 out of 5 stars A Solid Framework for Coaching
If you are looking for a solid framework for professional coaching this complete coaching resource text is a must. Read more

Published on 9 Sep 2004

5.0 out of 5 stars Engaging, informative, comprehensive
This book contains a wealth of information about coaching --its history, its relation to other disciplines, particularly psychology and adult learning principles. Read more

Published on 9 Sep 2004

2.0 out of 5 stars Too Generic
I found this book too generic and repetitive. It covers many different types of coaching, and for each the same (seemingly) coaching skills are covered. Read more

Published on 25 Aug 2004 by Dr Eugene K Johnson

5.0 out of 5 stars A Solid Framework for Coaching
If you are looking for a solid framework for professional coaching this complete coaching resource text is a must. Read more

Published on 6 Nov 2003

5.0 out of 5 stars Well-written, valuable resource
This lucid, comprehensive account of coaching situates it within its historical context. It clearly differentiates it from similar disciplines and enumerates its uses and... Read more

Published on 6 Nov 2003

5.0 out of 5 stars A step-by-step guide to successful coaching
This book, written in non-academic prose and strewn with practical examples, is the most comprehensive book yet authored on the contemporary involvement of coaches in the business... Read more

Published on 6 Nov 2003

Published on 4 Nov 2003

5.0 out of 5 stars A well-written, valuable resource
This lucid, comprehensive account of coaching situates it within its historical context. It clearly differentiates it from similar disciplines and enumerates its uses and... Read more

Published on 4 Nov 2003

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