Product Description
An unparalleled insider’s look at the management practices that have made McDonald’s a household name on six continents--that everyone can use What is it about McDonald’s that has made it not only the number-one fast-food franchise in the world, but a branding icon second only to Coca-Cola for world wide name recognition? Few people are as well qualified to answer that question as Paul Facella. Beginning behind the counter at age sixteen, Facella literally grew up in the company’s culture. From counter, to grill, to Executive Vice President, Facella, over the course of his distinguished thirty- four year career at McDonald’s, developed an intimate knowledge of the fast-food behemoth’s management practices as well as personal ties to its legendary leaders, including founder Ray Kroc, and former president Ed Rensi and former CEO Fred Turner.
In Everything I Know About Business I Learned at McDonald’s Paul Facella takes you inside to offer for a uniquely intimate and authoritative look at the McDonald’s organization, system, and culture. He extracts powerful lessons for managers, executives, and entrepreneurs in all industries on leadership, people development, and teamwork.
From the Back Cover
How Old Fashioned Virtues Made McDonald's a Branding Icon
“Written in the same good faith with which Facella lived his tenure at McDonald's, this book relates lessons that are time-tested and applicable in any business, of any size, in any era.”
-Jeff Kindler, Chairman and CEO, Pfizer
“Paul Facella has completely captured the timeless and practical essence of the ‘McDonald’s Way’ that allowed so many ordinary people to succeed beyond their wildest dreams. Reading this book will surely become a must-read for anyone aspiring to win.”
—Claire Babrowski, executive vice president, chief operating officer of Toys “R” Us
“The sentiments expressed and the experiences so eloquently demonstrated in Paul’s book clearly define how this company keeps employees engaged and keeps ‘ketchup flowing’ in the blood.”
—Janann Williams, vice president of people, MccLane company, Inc.
“The book shows how McDonald’s successful business model was founded on seven simple ‘human principles,’ and is useful for any business person as a guide for how their business can succeed.”
—Jean-Marie Horovitz, former managing director, Citigroup
“How essential relationships, integrity, and culture are at McDonald’s is clear. This book, through lessons learned, translates its applicability to all business environments.”
—Daniel T. Henry, chief financial officer, American Express
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