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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company (Hardcover)

by Joseph Michelli (Author)
5.0 out of 5 stars See all reviews (1 customer review)
RRP: £13.99
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43 used & new available from £7.43

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Product details

  • Hardcover: 224 pages
  • Publisher: McGraw-Hill Professional (1 Jul 2008)
  • Language English
  • ISBN-10: 0071548335
  • ISBN-13: 978-0071548335
  • Product Dimensions: 21.8 x 14.4 x 2.8 cm
  • Average Customer Review: 5.0 out of 5 stars