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Six Sigma for Financial Services: How Leading Companies Are Driving Results Using Lean, Six Sigma, and Process Management
 
 

Six Sigma for Financial Services: How Leading Companies Are Driving Results Using Lean, Six Sigma, and Process Management (Hardcover)

by Rowland Hayler (Author), Michael Nichols (Author)
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Price For All Three: £39.71

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Product details

  • Hardcover: 280 pages
  • Publisher: McGraw-Hill Professional (1 Nov 2006)
  • Language English
  • ISBN-10: 0071470379
  • ISBN-13: 978-0071470377
  • Product Dimensions: 23.1 x 15.5 x 2.8 cm
  • Average Customer Review: 4.0 out of 5 stars  See all reviews (1 customer review)
  • Amazon.co.uk Sales Rank: 293,546 in Books (See Bestsellers in Books)

    Popular in this category:

    #53 in  Books > Business, Finance & Law > Management > Six Sigma

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Product Description

Product Description

Strategies to turn your financial organization into a lean, mean, results-generating machine

Applying Six Sigma to mission-critical financial operations is the latest focus of process improvement. Six Sigma for Financial Services delivers the framework and tools needed to conduct operations at the highest level of performance and precision.

Drawing upon their vast experience, Six Sigma experts Rowland Hayler and Michael Nichols deliver a step-by-step approach for improving process maturity and effectiveness-and realizing millions of dollars of value for your customers and shareholders.



From the Inside Flap

THREE WORLD-CLASS MANAGEMENT METHODS.

ONE COMPREHENSIVE RESOURCE.

Finally, top executives across the global financial services industry are
catching on-and catching up-to what the world's most successful
corporations have known for more than a decade: The performance improvement
principles of Six Sigma, Lean, and Process Management can be applied to all
aspects of any company's operations, especially customer service-with
remarkable results.

If you want to take advantage of these proven, performance-enhancing
methods, tools and techniques- without slogging through dozens of
hard-to-read business books-this all-in-one guide makes it easy for you to
use Six Sigma and other tools in a wide range of financial service
application: commercial or savings banks, diversified financials,
securities, insurance firms, and more. Here in one volume is a complete and
groundbreaking model for the industry, created by two pioneers of Six Sigma
deployment and Process Management who first implemented their ideas at
American Express.

Clear, concise, and comprehensive, this hands-on guide also includes actual
experiences from frontline managers and executives all across the world.
You'll see, up close and personal, how they used Six Sigma to drive their
companies to the top of their game. You'll learn firsthand why their
approaches to achieving business process excellence are crucial for success
in an increasingly competitive market. Using Lean, Six Sigma and other
process tools, you'll be able to run leaner, more efficient processes that
provide your customers with improved service, and your shareholders with
the best possible returns.


Inside This Book (Learn More)
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Front Cover | Copyright | Table of Contents | Excerpt | Index
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Average Customer Review
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3 of 3 people found the following review helpful:
4.0 out of 5 stars Solid advice on customer service for financial-services companies, 2 May 2007
By Rolf Dobelli "getAbstract.com" (Switzerland) - See all my reviews
(TOP 50 REVIEWER)    (REAL NAME)   
The title of this book is misleading. In fact, its subtitle is more relevant. It does not focus on Six Sigma only, but rather on a variety of tools that companies offering financial services are - or should be - using to achieve what Rowland Hayler and Michael D. Nichols call "business process excellence": creating the greatest possible value for customers. The book is based on a study (described in the index) of 11 leading financial-services companies, some international and some local. The authors frequently cite useful examples from their respondents to anchor some of their theories in real life. Unfortunately, managers who are eager to benefit from this important information may find the authors' prose opaque and abstract. The charts and chapter summaries are helpful, but some readers may need perseverance to learn from this book. Nevertheless, we find the authors' goal laudable: to show how financial-services companies can improve their often-abysmal customer service standards, and thus increase their profits and competitiveness.
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