Frequently Bought Together
Customers Who Bought This Item Also Bought
by Michael L. George
|
by Michael L. George
|
by Chris Chen
|
Lean Thinking: Banish Waste and Create Wealth in Your Corporation by James P. Womack |
Six Sigma and Minitab: A Complete Toolbox Guide for All Six Sigma Practitioners (2nd edition) by Quentin Brook |
Product details
Would you like to update product info or give feedback on images?
|
Customers Viewing This Page May Be Interested in These Sponsored Links(What is this?) |
Product Description
Product Description
Strategies to turn your financial organization into a lean, mean, results-generating machine
Applying Six Sigma to mission-critical financial operations is the latest focus of process improvement. Six Sigma for Financial Services delivers the framework and tools needed to conduct operations at the highest level of performance and precision.
Drawing upon their vast experience, Six Sigma experts Rowland Hayler and Michael Nichols deliver a step-by-step approach for improving process maturity and effectiveness-and realizing millions of dollars of value for your customers and shareholders.
From the Inside Flap
ONE COMPREHENSIVE RESOURCE.
Finally, top executives across the global financial services industry are
catching on-and catching up-to what the world's most successful
corporations have known for more than a decade: The performance improvement
principles of Six Sigma, Lean, and Process Management can be applied to all
aspects of any company's operations, especially customer service-with
remarkable results.
If you want to take advantage of these proven, performance-enhancing
methods, tools and techniques- without slogging through dozens of
hard-to-read business books-this all-in-one guide makes it easy for you to
use Six Sigma and other tools in a wide range of financial service
application: commercial or savings banks, diversified financials,
securities, insurance firms, and more. Here in one volume is a complete and
groundbreaking model for the industry, created by two pioneers of Six Sigma
deployment and Process Management who first implemented their ideas at
American Express.
Clear, concise, and comprehensive, this hands-on guide also includes actual
experiences from frontline managers and executives all across the world.
You'll see, up close and personal, how they used Six Sigma to drive their
companies to the top of their game. You'll learn firsthand why their
approaches to achieving business process excellence are crucial for success
in an increasingly competitive market. Using Lean, Six Sigma and other
process tools, you'll be able to run leaner, more efficient processes that
provide your customers with improved service, and your shareholders with
the best possible returns.
Concordance
Front Cover | Copyright | Table of Contents | Excerpt | Index
Suggested Tags from Similar Products(What's this?)Be the first one to add a relevant tag (keyword that's strongly related to this product)
|
What Do Customers Ultimately Buy After Viewing This Item?
 |
59% buy the item featured on this page: Six Sigma for Financial Services: How Leading Companies Are Driving Results Using Lean, Six Sigma, and Process Management £17.19 |
 |
14% buy The Lean Six Sigma Pocket Toolbook: A Quick Reference Guide to 70 Tools for Improving Quality and Speed £6.68 |
 |
13% buy Lean Six Sigma for Service: How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions £15.84 |
 |
9% buy The Lean Toolbox for Service Systems £10.79 |
Customer Reviews
|
Share your thoughts with other customers:
|
||||||||||||||||||||||
Most Helpful Customer Reviews
Share your thoughts with other customers: Create your own review
|
 |
Listmania!
|
|
Look for similar items by category
- Books > Business, Finance & Law > Accounting
- Books > Business, Finance & Law > Management > Production & Quality Control
- Books > Business, Finance & Law > Management > Six Sigma
- Books > Business, Finance & Law > Professional Finance
- Books > Study Books > Professional > Business & Management > Accounting
Look for similar items by subject
Feedback
- Would you like to update product info or give feedback on images?
- I am the Author, and I want to comment on my book.
- I am the Publisher, and I want to comment on this book.
Your Recent History
(What's this?)|
After viewing product detail pages or search results, look here to find an easy way to navigate back to pages you are interested in. |
