Product Description
Eliminate negative verbal and nonverbal behaviors and replace them with positive signals that improve the entire organization
'No one argues the importance of the small scale better than Stephen Young…[who] calls these make-or-break communications micromessages.”- O magazine
In this groundbreaking book, Stephen Young, one of the foremost national experts in leadership, introduces his concept of “micromessages.” Those are critical behaviors-looks, gestures, tone, nuance, inflection, syntax-that tell people what we really think of them, in contrast to the words we speak, and show you how to cultivate positive messages that will enhance the whole company.
From the Inside Flap
Should you sweat the small stuff?
Absolutely, says Stephen Young-especially when it comes to those critical
behaviors that can make or break performance. The reason is simple: no
matter what you think you're saying, your words, gestures, and tone of
voice can actually communicate something entirely different. Too often,
negative micromessages undermine morale, business opportunities, and
ultimately your organization.
MicroMessaging examines the nuanced behaviors that we all blindly use and
react to in our dealings with others. Yet as Young points out, these
micromessages can reveal a lot about our own-and our superiors'-biases and
preconceived notions. Learning how to constructively address these
behaviors can bring about positive change.
Young offers a common language for encouraging open discussion in the
workplace, along with skills to identify and address familiar
micromessages, tools for deploying "micro advantages," and real-life
workplace scenarios, self-assessments, and solutions that help readers
interpret and alter ingrained behaviors and their effects. He gives
valuable information on
Crucial leadership skills and how to acquire them
Universal workplace culture and diversity
How expectations affect the performance of others
Ways to speak fairly, not falsely
Techniques that eliminate group think
How to reset the "filters" you use to "screen" others
Based on proven research from MIT, Young's approach has already helped
clients including Intel, Cisco, IBM, Merck, Starbucks, Lockheed Martin,
Boeing, Raytheon, Ford, Bank of America, and Wells Fargo to transform
leadership behaviors within their organizations. With its proven wisdom,
you can experience what so many business executives worldwide have
discovered and make it a powerful part of your leadership skill set.
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