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What is Lean Six Sigma (Paperback)

by Michael L. George (Author), David T. Rowlands (Author), Bill Kastle (Author) "Bank One is a national company with branch offices in many states ..." (more)
4.2 out of 5 stars See all reviews (5 customer reviews)
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What is Lean Six Sigma + The Lean Six Sigma Pocket Toolbook: A Quick Reference Guide to 70 Tools for Improving Quality and Speed + Lean Six Sigma for Service: How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions
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This is a basic primer for all employees on using Lean Six Sigma to meet your company's goals and your customers' needs. Lean Six Sigma combines the two most important and popular quality trends of our time: Six Sigma and Lean Production. In this plain-English guide, you'll discover how this remarkable quality improvement method will help you identify and eliminate waste, cut costs and grow revenue, enhance your job skills, and even make work more meaningful."What is Lean Six Sigma?" reveals why companies are implementing this strategy, and walks you through the foundations of Lean Six Sigma, explaining the "four keys" and how they apply to your own job: delight your customers with speed and quality; improve your processes; work together for maximum gain; and, base decisions on data and facts. Featuring charts, diagrams, and case studies of teams who have used these methods to improve their workplace, "What is Lean Six Sigma?" tells you what you need to know to make this strategy a success in your organization.

From the Back Cover

A basic primer for all employees on using Lean Six Sigma to meet your company's goals and your customers' needs

Lean Six Sigma combines the two most important and popular quality trends of our time: Six Sigma and Lean Production. In this plain-English guide, you'll discover how this remarkable quality improvement method will help you identify and eliminate waste, cut costs and grow revenue, enhance your job skills, and even make work more meaningful.

What is Lean Six Sigma? reveals why companies are implementing this strategy, and walks you through the foundations of Lean Six Sigma, explaining the "four keys" and how they apply to your own job:

  • Delight your customers with speed and quality
  • Improve your processes
  • Work together for maximum gain
  • Base decisions on data and facts

Featuring charts, diagrams, and case studies of teams who have used these methods to improve their workplace, What is Lean Six Sigma? tells you what you need to know to make this strategy a success in your organization.



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26 of 26 people found the following review helpful:
5.0 out of 5 stars Packed with Knowledge !, 18 Mar 2005
By Rolf Dobelli "getAbstract.com" (Switzerland) - See all my reviews
(TOP 50 REVIEWER)    (REAL NAME)   
Six Sigma books often couch their wisdom in acronyms or jargon, or they offer vague, unfulfilling anecdotal narratives. This book is different. As trim, focused and efficient as if a Six Sigma team had designed it, it gets the job done. Its mission is simple: explain the basic structure of Lean Six Sigma initiatives to readers who are likely to become involved in one. While select case studies are judiciously sprinkled throughout, this is a meat-and-potatoes book that tells you what you need to know in clear, straightforward prose. Although the authors - Mike George, Dave Rowlands and Bill Kastle - humbly issue the caveat that this is not intended to be a comprehensive reference, its terse yet relevant style will probably make it one of those dog-eared volumes that barely gets back to the HR bookshelf before it's checked out again. Because of its plainspoken functionality, we recommend this manual strongly to anyone whose future may involve Lean Six Sigma.
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6 of 6 people found the following review helpful:
5.0 out of 5 stars An accelerated explanation of how to produce more and better results, in less time, and at a lower cost , 15 May 2007
By Robert Morris (Dallas, Texas) - See all my reviews
(TOP 100 REVIEWER)    (REAL NAME)   

It seems eminently appropriate that a book which explains what Lean Six Sigma is (and isn't) should exemplify the same principles it addresses: It delights its reader with the speed by which its material is covered and with the quality of that material, it offers immediate help with mastering whatever the given process (or processes) may be, its authors work effectively with their reader to achieve the desired objectives within that reader's organization, and they prepare their reader to make better decisions, based on verifiable data.

Many people who consider purchasing it may be deterred by terms such Six Sigma and Lean which tend to be associated only with immensely large and complicated organizations such as GE and Motorola. In fact, authors Michael L. George, David Rowlands, and Bill Kastle include a number of mini-case studies throughout their narrative that suggest how decision-makers in almost any organization (regardless of size or nature) can apply Lean Six Sigma to produce more and better results, in less time, and at a lower cost if (huge "if") there are leadership at the top of the given organization, buy-in and sustained commitment at all levels and in all areas, sufficient resources, and accurate and consistent performance measurement.

For me, some of the most valuable material is provided in Chapter 8, "Making Improvements That Last." After explaining the Define-Measure-Analyze-Improve-Control (DMAIC) process, the authors make skillful use of various "Figures" that serve two separate but related purposes: they highlight key points, and, they facilitate, indeed expedite frequent review of those points later. For example, Figure 8.1: Sample Project Charter that demonstrates how to capture the essence of a Lean Six Sigma project. It describes what the team should accomplish, who will work on the project (and in what roles), timelines and other key information. Then with Figure 8.3: Value Stream Map, the authors indicate with the example provided how the value stream map, based on an actual process, captures the main sequence of activities in the boxes across the top line. If executed with rigor and discipline, the DMAIC process offers a framework for effective collaboration that will reveal real solutions to root problems.

Those who share my high regard for this book are urged to check out James P. Womack and Daniel T. Jones's Lean Thinking: Banish Waste and Create Wealth in Your Corporation and their more recent book, Lean Solutions: How Companies and Customers Can Create Value and Wealth Together. Also, Michael George's Lean Six Sigma for Service: How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions, The Lean Six Sigma Pocket Toolbook: A Quick Reference Guide to 100 Tools for Improving Quality and Speed (with John Maxey and David T. Rowlands) and Fast Innovation: Achieving Superior Differentiation, Speed to Market, and Increased Profitability (with James Works, and Kimberly Watson-Hemphill).
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4 of 5 people found the following review helpful:
2.0 out of 5 stars Now what? What can I do with it?, 9 Dec 2007
By J. Carvalho (Porto, Portugal) - See all my reviews
(REAL NAME)   
This book in nothing more than a set of articles about Lean Six Sigma implementation cases. It does not tell you much on how to implement it, how to approach real life problems, what tools to use in different situations. This is only a soft read to get acquainted with "Lean Six Sigma". If you are looking for something that can really help you applying these principles on your company/work choose another title for you'll consider this one useless.
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Most Recent Customer Reviews

5.0 out of 5 stars Easy read and a good introduction to LSS
My qualifications for buying this book were:

I knew nothing about Lean
I knew nothing about Six Sigma
I was head of CMMI implementation for my dept and... Read more
Published 11 months ago by Mr Happy

4.0 out of 5 stars Concise but a light read
Not a great deal of substance but it does give a useful perspective on combining Lean process thinking with Six Sigma's emphasis on quality.
Published 22 months ago by Wansbeck

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