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Crucial Conversations: Tools for Talking When Stakes are High (Paperback)

by Kerry Patterson (Author), Joseph Grenny (Author), Ron Mcmillan (Author), Al Switzler (Author) "When people first hear the term "crucial conversation," many conjure up images of presidents, emperors, and prime ministers seated around a massive table while they..." (more)

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Crucial Confrontations: Tools for talking about broken promises, violated expectations, and bad behavior by Kerry Patterson
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Product details

Paperback: 256 pages
Publisher: McGraw-Hill Contemporary (1 Jul 2002)
Language English
ISBN-10: 0071401946
ISBN-13: 978-0071401944
Product Dimensions: 22.4 x 15 x 1.3 cm

Average Customer Review: 4.3 out of 5 stars See all reviews (9 customer reviews)

Amazon.co.uk Sales Rank: 11,383 in Books (See Bestsellers in Books)
Popular in these categories:
#3 in Books > Business, Finance & Law > Management > Management Skills > Negotiation
#11 in Books > Reference > Language > Communication
#46 in Books > Health, Family & Lifestyle > Relationships

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Product Description

Review

"What a profound and timely book! Here is the cure for arguments and misunderstandings; for mediocrity and frustration. This book offers a wealth of principles and skills that will dramatically improve your career, your organization, and your relationships." Stephen R. Covey

Edge, September 2006

The book helps you talk honestly to anyone about anything, resolve the
problem and build relationships at the same time.

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Inside This Book (Learn More)

First Sentence
When people first hear the term "crucial conversation," many conjure up images of presidents, emperors, and prime ministers seated around a massive table while they debate the future of the world. Read the first page

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	85% buy the item featured on this page: Crucial Conversations: Tools for Talking When Stakes are High 4.3 out of 5 stars (9) �6.98
	6% buy Difficult Conversations: How to Discuss What Matters Most 4.3 out of 5 stars (6) �6.47
	4% buy Crucial Confrontations: Tools for talking about broken promises, violated expectations, and bad behavior 5.0 out of 5 stars (2) �6.74
	3% buy Getting It Done: How to Lead When You're Not in Charge 4.5 out of 5 stars (11) �5.67

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Customer Reviews

9 Reviews

5 star:		(3)
4 star:		(6)
3 star:		(0)
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Average Customer Review

4.3 out of 5 stars (9 customer reviews)

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Most Helpful Customer Reviews

16 of 18 people found the following review helpful:

4.0 out of 5 stars Good book with useful information., 11 April 2005

By	"rafman07" - See all my reviews

I enjoyed the book, but like Stephen Covey's material I found it little theoretical and academic for me.

The book does a nice job of detailing how quality conversations take place or should take place, also how to achieve this type of converstation.

The downside I felt is that I wanted help with dealing with hostile customers, clients or colleagues. I frequently attend meetings where I would like to handle these situtations better.

My opinion is that the book didn't cover those situations well enough for me to take into my business life.

This is still a worthwile book to read and would recommend it.

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14 of 16 people found the following review helpful:

4.0 out of 5 stars Getting Past Withdrawal and Attacks to Achieve Dialogue, 23 Jan 2006

By	Professor Donald Mitchell "Jesus Makes Me a P... (Boston) - See all my reviews (TOP 10 REVIEWER)

What is a crucial conversation?

According to the authors, opinions vary, the stakes are high, and emotions run strong. This can involve ending a relationship, asking a friend to repay a loan, giving the boss feedback about bad behavior, critiquing a colleague's work, or giving an unfavorable performance review.

You have three choices about such conversations. You can avoid the conversations, face them poorly, or face them well.

This book focuses on the last, providing practical advice about how to keep your own cool while encouraging everyone else to do she same. You can save a lot of time in reading and understanding the book if you look at figures 10-1 through 10-4 beginning on page 182 before you get very far. It's a helpful overview of the authors' point of view.

The book's strengths come in the authors' sympathy with those who have trouble holding such conversations, the many examples and advice on how to deal with difficult situations.

The book's main weakness comes in a desire to encapsulate the key lessons into ACRONYMS like STATE and ABCs. While they are nifty acronyms, I couldn't remember what they stood for by the next page. Something more visual at each stage would have helped me out.

I also think that the book would have benefited from more advice on how to be empathic with the other people involved.

But if you normally handle such situations by running the other way, screaming or slamming the door, this book will help you develop much more constructive habits that will leave you feeling better about yourself.

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7 of 8 people found the following review helpful:

5.0 out of 5 stars Packed with Knowledge!, 29 April 2003

By	Rolf Dobelli "getAbstract.com" (Switzerland) - See all my reviews (TOP 50 REVIEWER) (REAL NAME)

Wanna argue? Nope. Then you need Kerry Patterson and his co-writers, who describe techniques for effective negotiation and conflict resolution in the context of important, potentially life-changing conversations. Examples include talking yourself into a promotion, bringing up important information at meetings and working out problems with your spouse. Some tips will sound familiar, such as knowing what you really want and being open to alternatives. However, the book also highlights some themes that are often forgotten in negotiations, such as making it safe for others to express their true feelings and desires. The authors explain how to avoid getting forced into false either-or choices and tell you how to remain alert for unstated alternatives or possibilities. This lively book includes many examples drawn from business and personal relationships. We from getAbstract recommend it in particular to those are new to negotiations and conflict resolution, though it teaches solid skills that any manager - or any marriage partner, for that matter - could benefit from mastering.

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Most Recent Customer Reviews

4.0 out of 5 stars A brilliant book that should be common sense
Every chapter of the book teaches you new things. You can pick up the book and read a few pages and feel slightly enlightened. Read more

Published 20 months ago by Peter Martin Hartwig

4.0 out of 5 stars When the stakes are high
This book was a most enjoyable read but left me with a touch of ambivalence. As a handbook for communicating more effectively, it's helpful but perhaps a bit simplistic... Read more

Published 22 months ago by Linda Bulger

4.0 out of 5 stars Mostly brilliant - sometimes boring
The best part of it is that it really helps, it doesn't read like your classic self-help book either. Read more

Published 22 months ago by Theis Egeberg

4.0 out of 5 stars Very good
Very good book for succesful managers, but also for amateurs interested in improving their communication skills. Read more

Published 22 months ago by Peter Soltes

5.0 out of 5 stars Tools to help both your business and your personal life
This is as close as mere mortals get to performing a Jedi mind-trick - on yourself... It's very instructional and practical and presented in a manner that's actually very easy to... Read more

Published on 30 Nov 2006 by Nigel Sandiford

5.0 out of 5 stars Packed With Knowledge!
Wanna argue? Nope. Then you need Kerry Patterson and his co-writers, who describe techniques for effective negotiation and conflict resolution in the context of important,... Read more

Published on 11 Jun 2004 by Rolf Dobelli

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