Product Description
This text provides a survey of the most innovative techniques and methods for managing operations in services and manufacturing. It presents all concepts with a real-world perspective based on the extensive global consulting work of the lead author, Dick Schonberger. This text is unique due to its customer-focused approach. Using the authors 15 principles as a framework for organizing the text This text stresses teamwork, quality, and customer service in both manufacturing and services, as well as traditional topics such as product and service design, purchasing, inventory, location and layout, and scheduling are also included. Quantitative coverage is de-emphasized.
Book Description
This book trains technical trainers to train effectively. A technically reviewed appendix that covers CTT-specific certification. Only book to meet the International Board of Standards for Training Performance requirements. Other training certifications such as Lotus' (CLI), Adobe (ACE), and Corel (CCI) recognize the CTT certification as equivalent to their own. This book has been reviewed by the Chauncey Group, developers of the CTT certification.
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