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Business Process Improvement Workbook: Documentation, Analysis, Design, and Management of Business Process Improvement (Hardcover)

by H. James Harrington (Author), K. C. Esseling (Author), Van Nimwegen (Author) "During the first wave of performance-improvement activities in the 1970s and 1980s, a great deal of work was done to reduce error rates to the..." (more)

3.7 out of 5 stars See all reviews (7 customer reviews)

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Product details

Hardcover: 314 pages
Publisher: McGraw-Hill Professional (1 April 1997)
Language English
ISBN-10: 0070267790
ISBN-13: 978-0070267794
Product Dimensions: 23.6 x 19.2 x 3.2 cm

Average Customer Review: 3.7 out of 5 stars See all reviews (7 customer reviews)

Amazon.co.uk Sales Rank: 241,818 in Books (See Bestsellers in Books)
Popular in this category:
#63 in Books > Business, Finance & Law > Management > Quality Assurance & Total Quality Management

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Product Description

This book enables you to improve quality, productivity, and competitiveness the business process improvement way. With this hands-on workbook in business process improvement, a major best-seller in four languages, world-renowned quality authority H. James Harrington revealed his methods for vastly improving business performance. Businesses that implemented Dr. Harrington's methods - including Boeing, IBM, and Corning Glass - realized enormous improvements in productivity. Now in "Business Process Improvement Workbook", Dr. Harrington and his coauthors give all businesses the tools to put his breakthrough approach to work for greater efficiency, strategies, charts, forms, lists, macros for PC use, overviews, and diagrams you need - to start streamlining your business today. This Workbook shows you precisely how to: understand and set process improvement goals; eliminate bureaucracies, duplication, and obsolescence; evaluate information management; research cycle time; analyze functions and tasks in administration; measure accuracy, thoroughness, and reliability in data processing - rank cost/productivity relationships; find opportunities for standardization; evaluate technological enablers; interview and collect data profitably; and far more. For all business leaders - whether your firm in large or small - this is the premier one-step-at-a-time guide to better business performance and greater customer satisfaction.

Book Description

This long-awaited companion and update to H. James Harrington's best-selling Business Process Improvement is a hands-on implementation guide. It focuses on upgrading information distribution paths to optimize the many processes with which they come in contact. Filled with lists, charts, and appendices, this workbook tells how to document a company's processes, analyze current effectiveness, design new processes, use system enablers, and much more.

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Inside This Book (Learn More)

First Sentence
During the first wave of performance-improvement activities in the 1970s and 1980s, a great deal of work was done to reduce error rates to the parts-per-million level and maximize productivity in the product processes. Read the first page

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	38% buy the item featured on this page: Business Process Improvement Workbook: Documentation, Analysis, Design, and Management of Business Process Improvement 3.7 out of 5 stars (7) �17.53
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Customer Reviews

7 Reviews

5 star:		(2)
4 star:		(3)
3 star:		(0)
2 star:		(2)
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3.7 out of 5 stars (7 customer reviews)

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19 of 19 people found the following review helpful:

2.0 out of 5 stars Don't look at it, 2 May 2003

By A Customer

For those who bought the earlier book Business Process Improvement, witch is in fact a great book, where tempted to read this one because it would try tell you “how to do it”. Unfortunately, this book does not tell you how can you put in practice Process improvement. This book goes on an on without giving you examples how can you qualify a Process, where do you choose to improve the Process, how can you measure the process, analyze performance data, it don’t bring the tools that permit put all the things together.
If you what to study the tools (the practice) that can improve your Process performance read instead Process Redesign from Tenner and DeToro.

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23 of 24 people found the following review helpful:

2.0 out of 5 stars Disappointing, 2 Jul 1999

By A Customer

I found that the title was a little bit misleading as well. The word "workbook" led me to believe that there would be examples, exercises and forms to work from. Instead, the entire book is broken down into tiny sections that only DESCRIBE how or why a particular analysis or technique should be performed.

Some of the information is purely common sense, and yet you are forced to read through a dry, overanalyzed, high-level description of it. For example, under the Project Documentation section, an explanation reads: "Communication. With the documentation, all those who were involved with the project can be informed about the development of the project from beginning to end." (Do you really need a book to tell you this?)

Some good suggestions and a few good examples do exist, but you must wade through time-wasting, frustrating, non-informative text before getting to them.

I think this book was nothing more than an ego booster and moneymaking scheme for a few E&Y consultants.

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4 of 4 people found the following review helpful:

4.0 out of 5 stars It is what it is...and provides sound material, 12 Mar 2007

By	Robert Morris (Dallas, Texas) - See all my reviews (TOP 100 REVIEWER) (REAL NAME)

I agree with other reviewers who question the designation "workbook." Actually, what we have here is a book which suggests the work which each reader must complete with regard to the documentation, analysis, design, and management of business process improvement. It provides no head-snapping revelations, nor do its co-authors claim to offer any. Obviously, it is important to improve performance continuously by improving various processes during which tasks are completed. It is also important to measure only what matters. Finally, all organizations (regardless of size or nature) must develop leaders at all levels and within all areas who drive change initiatives to achieve these objectives. Harrington, Esseling, and van Nimwegen offer a comprehensive, cohesive, and cost-effective methodology. Once having identified the "what," they focus on "how."

As the authors explain, Business Process Improvement (BPI) consists of four different approaches designed to improve the efficiency, effectiveness, and adaptability of administrative processes: Fast Analysis Solution Technique (FAST), process benchmarking, process redesign, and process reengineering. They recommend a six-phase process that leads to the implementation of the best-value future-state solution: Organization, Documentation, Analysis, Design, Implementation, and Management. They then focus on each approach and each phase, suggesting similarities and differences between and among them.

I would have rated this book even higher had the presentation of the material been more "reader-friendly." By the time I reached Chapter 5 on page 167, the monotonous tone of the narrative to that point made it difficult for me to sustain my concentration. I always appreciate the provision of checklists, for example, because they organize and summarize key points, and, because they facilitate (indeed expedite) review of them later. To repeat, the material is solid. The authors obviously know what they are talking about. Their observations are based on real-world situations. Their suggestions are sensible. That said, this reader (at least) had to work much too hard to locate, absorb, and then digest the authors' core concepts.

No doubt other readers will find the material more accessible. My guess (only a guess) is that many of those who do will be C-level executives in larger organizations who already know much more about BPI than I do. I wish them and their associates well, hoping they can effectively apply -- and then have their organization benefit substantially from -- what Harrington, Esseling, and van Nimwegen offer.

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Most Recent Customer Reviews

4.0 out of 5 stars worth a read
if you are looking for something that covers advanced topics then this is the book, for very basics on the subject go elsewhere.

Published on 31 Aug 2007 by A Shaw

4.0 out of 5 stars If you like methodologies you'll love this
As a BPI professional I was impressed by this book which has some good descriptive methodology work and some practical guidance on how to do BPI and some BPR. Read more

Published on 21 Feb 2006 by J. M. Davies

5.0 out of 5 stars Excellent structure for end to end mechanics of BPR
Provides an excellent framework for organizing and planning for BPR. The orientation is at a high level and should be adapted to your specific needs, but the overall structure... Read more

Published on 19 Jun 1999

5.0 out of 5 stars Great "How To"
This is a good easy to read, reference for someone unfamiliar with BPR methodologies. I was a part of a major redesign project and it helped me clearly define the steps I needed... Read more

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