by Philip B. Crosby
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by Philip B. Crosby
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Product Description
Product Description
This work provides an analysis of the author's entrepreneurial experiment in which he took quality ideas learned in corporate settings and adapted them to the business world at large. It re-examines concepts such as ""The 5 Erroneous Assumptions about Quality" and "Zero-Defects Mantra".
This work provides an analysis of the author's entrepreneurial experiment in which he took quality ideas learned in corporate settings and adapted them to the business world at large. It re-examines concepts such as ""The 5 Erroneous Assumptions about Quality" and "Zero-Defects Mantra".
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First Sentence
The phrase "Making Quality Certain" means creating an organization where transactions are completed correctly the first time; where employees, suppliers, and customers are helped to become successful; and with whom everyone is proud to be associated. Read the first page
Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
The phrase "Making Quality Certain" means creating an organization where transactions are completed correctly the first time; where employees, suppliers, and customers are helped to become successful; and with whom everyone is proud to be associated. Read the first page
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Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
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