Getting It Done: How to Lead When You're Not in Charge by Roger Fisher  (8)  £6.62

How People Tick: A Guide to Difficult People and How to Handle Them by Mike Leibling  (8)  £8.09

A Survival Guide for Working with Humans: Dealing with Whiners, Back-stabbers, Know-it-alls and Other Difficult People by Scott £8.54

Difficult Conversations: How to Discuss What Matters Most by Roger Fisher  (4)  £6.74

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Book Description
Some people can make life stressful and unpleasant. Others can keep you from achieving important goals. The good news is that you don't have to let them do either! It's fully within your power to bring out the best behavior in people who are at their worst! --This text refers to the Paperback edition.

Synopsis
This guide identifies ten types of difficult people on the job, including tanks, snipers, grenades, know-it-alls and think-they-know-it-alls. It shows how to get results with each type and explains: how difficult people think, what they fear and why they act as they do; why difficulty is in the eye of the beholder; and how to cultivate nine "take-charge" skills that turn conflict into cooperation. The book contains humorous cartoons and should help boost teamwork.

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First Sentence
In your repertoire of communication skills there exist varying degrees of knowledge and ignorance, with their consequent interpersonal strengths and weaknesses. Read the first page Browse Sample Pages
Front Cover | Copyright | Table of Contents | Excerpt | Back Cover

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How People Tick: A Guide to Difficult People and How to Handle Them by Mike Leibling  (8)  £8.09

Dealing with Difficult People (Creating Success) by Roy Lilley  (2)  £8.09

A Survival Guide for Working with Humans: Dealing with Whiners, Back-stabbers, Know-it-alls and Other Difficult People by Scott £8.54

Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities: ... Challenging Personalities (Perfect Phrases) by Susan Benjamin £5.49

Dealing with Difficult People UK Edition) by Dr. Rick Kirschner £5.49

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10 Reviews 5 star:  (7) 4 star:  (1) 3 star:    (0) 2 star:    (0) 1 star:  (2)           Average Customer Review (10 customer reviews)		Share your thoughts with other customers:
Most Helpful Customer Reviews   26 of 26 people found the following review helpful: A brilliant resource for dealing with bad behaviour, 12 Dec 2003 By A Customer This review is from: Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst (Paperback) I first read this book about 3 or 4 years ago when trying to improve management/people skills, and found it excellent in shedding light on all sorts of troublesome behaviour at work and at home. It also helped me to deal positively with the problem people and behaviours we all encounter from time to time. I now keep going back to it, particularly when I come across a situation I'm finding difficult, at home or at work. Its brilliant for explaining why people behave as they do, and for suggesting tactics to deal - and it works! I cannot recommend more highly for anyone struggling to understand and deal with an unreasonable boss, a moody secretary, a moaning employee, an angry customer or a difficult teenager.  Comment | Permalink | Was this review helpful to you? (Report this)   12 of 13 people found the following review helpful: I found this book so useful that I couldn't believe my eyes, 2 Dec 1998 By A Customer I was looking for a reference book to aid a seminar I was about to give on interpersonal communications to aid selling skills. The book explains behavioral patterns and groups difficult people under 10 main types. And believe me you know them all! The book also contains live examples, which makes it all the more useful and valuable. I strongly recommend you to read it.  Comment | Permalink | Was this review helpful to you? (Report this)   12 of 13 people found the following review helpful: Excellent strategies., 7 Oct 1998 By A Customer This review is from: How to Deal with People You Can't Stand (Hardcover) This book is an excellent source for those who wish to keep peace with friends, family, and co-workers without lowering yourself to their levels. The book provides a clear understanding of how to interact with others who are socially immature of all types from the "Grenade" to the "Nothing" person.  Comment | Permalink | Was this review helpful to you? (Report this) › See all 10 customer reviews...		Most Recent Customer Reviews