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Zap the Gaps!
 
 

Zap the Gaps! (Hardcover)

by Ken Blanchard (Author), Dana Robinson (Author), Jim Robinson (Author)
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Customers buy this book with Who Moved My Cheese?: An Amazing Way to Deal with Change in Your Work and in Your Life by Spencer Johnson

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Product details

  • Hardcover: 160 pages
  • Publisher: HarperCollins Publishers (Australia) Pty Ltd; 1 edition (Jul 2002)
  • Language English
  • ISBN-10: 0060503009
  • ISBN-13: 978-0060503000
  • Product Dimensions: 21.2 x 14.8 x 2.2 cm
  • Average Customer Review: No customer reviews yet. Be the first.
  • Amazon.co.uk Sales Rank: 125,188 in Books (See Bestsellers in Books)

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Product Description

Product Description

This text combines a fast-moving business parable with step-by-step instructions for implementing the "GAPS" approach to problem solving. In our uncertain economy it is important for companies to be performing at their peak capacity. Budgets and staff have been slashed across the board and managers must solve the problems at their root. In many cases the "solution" does nothing to solve the problem because the manager has not uncovered the root causes of the problem, but rather tried to smooth over the top. This text should provide the strategies necessary for individuals working at any level to avoid destructive pitfalls and become star performers. Through a parable which chronicles the woe of a fictitious manager who discovers the "GAPS" approach to performance improvement, "Zap the GAPS!" provides an example of how to implement this strategy. It illustrates how the formula can, and will, be successful. GAPS stands for G - go for the shoulds, A - analyse the is, P - pin down the causes and S - select the right solutions.


About the Author

Ken Blanchard has earned the right to be considered a legendary management guru with his past bestsellers, which continue to appear consistently on the Business Week Bestseller list. With its engaging and recognizable story line, vivid examples, and reader-friendly approach, ZAP THE GAPS! is sure to become Blanchard's next bestselling sensation.

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