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Product Description
Product Description
Using three case examples, one for each sector of the economy - service, manufacturing and support - this book offers a practical plan for companies to achieve strategic market driven goals by following the quality planning map. Juran believes that quality lies at the heart of business success. Failure to command adequate market shares is nearly always due to low quality. The book shows managers how to establish quality goals, identify customers, determine customer needs, provide measurement, and develop process features and controls to improve business tactics.
Synopsis
Using three case examples, one for each sector of the economy - service, manufacturing and support - this book offers a practical plan for companies to achieve strategic market driven goals by following the quality planning map. Juran believes that qual
Using three case examples, one for each sector of the economy - service, manufacturing and support - this book offers a practical plan for companies to achieve strategic market driven goals by following the quality planning map. Juran believes that quality lies at the heart of business success. Failure to command adequate market shares is nearly always due to low quality. The book shows managers how to establish quality goals, identify customers, determine customer needs, provide measurement, and develop process features and controls to improve business tactics.
Synopsis
Using three case examples, one for each sector of the economy - service, manufacturing and support - this book offers a practical plan for companies to achieve strategic market driven goals by following the quality planning map. Juran believes that qual