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The One Minute Apology: A Powerful Way to Make Things Better (One Minute Manager)

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The One Minute Apology: A Powerful Way to Make Things Better (One Minute Manager) (Paperback)

by Spencer Johnson (Foreword), Kenneth H. Blanchard (Author), Margret McBride (Author)

4.0 out of 5 stars See all reviews (1 customer review)

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This item: The One Minute Apology: A Powerful Way to Make Things Better (One Minute Manager) by Spencer Johnson
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Leadership and the One Minute Manager by Kenneth H. Blanchard
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The One Minute Manager by Kenneth H. Blanchard
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Product details

Paperback: 128 pages
Publisher: HarperCollins Publishers Ltd; New Ed edition (2 Feb 2004)
Language English
ISBN-10: 0007160062
ISBN-13: 978-0007160068
Product Dimensions: 19.4 x 12.4 x 1.2 cm

Average Customer Review: 4.0 out of 5 stars See all reviews (1 customer review)

Amazon.co.uk Sales Rank: 45,255 in Books (See Bestsellers in Books)

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Product Description

Book Description
The latest addition to the phenomenally successful ONE MINUTE MANAGER series of business classics by Ken Blanchard: this new parable teaches readers how to accept responsibility for their errors.

About the Author
Ken Blanchard lives in San Diego, California, and is the co-author of THE ONE MINUTE MANAGER and eleven other bestselling books.
Margret McBride has been a leader in the field of business publishing. The President of the Margret McBride Literary Agency, she has worked with numerous bestselling business authors. She lives in La Jolla, California.

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0 of 1 people found the following review helpful:

4.0 out of 5 stars Everyone should learn how to say Sorry and mean it, 27 Dec 2003

By	Keith Appleyard "kapple999" (Brighton, UK) - See all my reviews (TOP 500 REVIEWER) (REAL NAME)

This review is from: The One Minute Apology: A Powerful Way to Make Things Better (Hardcover)

I read the One Minute Manager series when they started 20 years ago, and didn't like the format because I couldn't relate to a Manager who was instantly available & accessible. I was accustomed to having to wait hours, and more typically days, to speak to my manager – by which time the matter had either gone away or I'd sorted it myself anyway.

Then when I was in my 40's I found myself in the position that I could be a One-Minute Manager myself, and worklife became fun. So now I find myself re-reading the One-Minute Manager series with a new perspective on worklife.

Now, why did they write this one on "Apology" – did the concept begin before or after the latest round of scandals in US business? Either way, it is trying to set a new moral high tone for those CEO's etc who have become as arrogant as the Roman Emperors of 2,000 years ago?

This little book provides the antidote – but unfortunately can't force such people to recognise that they have made a mistake in the first place, and owe an apology. No book can do that. Only the Board, Stockholders and the Legal system – but the latter tends to constrain them not to say 'Sorry' to anyone!

Oh, and it applies just as well to your personal/family life as well!

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