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Raving Fans: Revolutionary Approach to Customer Service (One Minute Manager)
 
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Raving Fans: Revolutionary Approach to Customer Service (One Minute Manager) (Paperback)
by Kenneth H. Blanchard (Author), Sheldon Bowles (Author)
5.0 out of 5 stars  (11 customer reviews)
RRP: £6.99
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Product details
  • Paperback: 160 pages
  • Publisher: HarperCollins Business (15 Jun 1998)
  • Language English
  • ISBN-10: 0006530699
  • ISBN-13: 978-0006530695
  • Product Dimensions: 19.4 x 12.4 x 1.6 cm
  • Average Customer Review: 5.0 out of 5 stars  (11 customer reviews)
  • Amazon.co.uk Sales Rank: 8,188 in Books (See Bestsellers in Books)
    (Publishers and authors: Improve Your Sales)

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Product Description
Synopsis
A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager. Raving Fans, in a nutshell, is the advice given to a new Area Manager on his first day -- in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results. Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature -- not just a passing fad. Business is in the midst of a service crisis that has left millions of disillusioned customers in its wake. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace -- and turn their customers into raving, spending fans.