Garratt's basic presumption is "that organisations can only be effective and efficient if there is conscious and continuous learning between three distinct groups--the leaders who direct the enterprise, the staff who deliver the product or services and the customer". He claims that large and disparate companies such as BP Amoco, GE, Xerox, and Harley Davidson, have adopted practices to make them "learning organisations". Like a shark which must constantly swim to survive, an organisation must constantly be on the look out for new ideas. The Board of Directors must initiate practices which reward good learning and growth for the company.

According to Garratt there are three types of learning: "policy", which refers to "organisational effectiveness"--how well the company's activity is perceived by its customers; "operational" which refers to how well the company performs its activity; and finally, "strategic" which refers to understanding how and why organisational failures occur. The Learning Organisation cautions managers in drives for efficiency that they will "downsize, then right size, and finally capsize". Having convinced us that organisational learning matters, Garratt sets out the organisational pre-conditions to make it happen before finally explaining some nitty-gritty details about concrete steps a company can employ. --Bruce McWilliams --This text refers to an out of print or unavailable edition of this title.

Synopsis
As our world becomes more complex and uncertain it is crucial for both individuals and organizations to learn regularly and rigorously from their work to enable them to adapt rapidly, capably and continuously to their changing environments - giving them a much higher chance of surviving and developing. Bob Garratt proposes a theory of organizations as "learning systems" in which success depends on the ability of managers to become "direction-givers" and on the organization's capacity for learning continuously. As well as considering the work of other business thinkers, Garratt employs a wide range of experimental models and graphic illustrations to demonstrate both the stagnation which results from the absence of these skills, and the dramatic effects of their positive implementation.