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A Passion for Excellence
 
 

A Passion for Excellence (Paperback)

by Thomas J. Peters (Author), Nancy Austin (Author)
5.0 out of 5 stars  See all reviews (1 customer review)

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Product details

  • Paperback: 474 pages
  • Publisher: HarperCollins Publishers Ltd; New edition edition (1 Oct 1985)
  • Language English
  • ISBN-10: 0006370624
  • ISBN-13: 978-0006370628
  • Product Dimensions: 19.3 x 12.4 x 3.3 cm
  • Average Customer Review: 5.0 out of 5 stars  See all reviews (1 customer review)
  • Amazon.co.uk Sales Rank: 466,717 in Books (See Bestsellers in Books)

Product Description

Product Description

In this sequel to "In Search of Excellence", the authors divulge the three secrets of long-term business excellence: superior customer or client service, constant innovation, and full use of the abilities of every company employee. But the one element linking these three together is leadership, and the heart and soul of the whole concept is Management by Wandering About (MBWA).

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5 of 5 people found the following review helpful:
5.0 out of 5 stars The best business book I ever read!, 26 April 2000
By A Customer
It's some years now since I first read this follow up to In Search of Excellence. This book tells you how to make business work for YOU. Quality, Service, People Skills. It's all there in down to earth terms that can change your business and your life - no matter what your position in the business may be. My copy is now a dog-eared old friend. I will never stop referring to it.
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