In Search Of Excellence: Lessons from America's Best-Run Companies by Robert H Waterman Jr |
by Stephen R. Covey
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by Charles Handy
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by John P Kotter
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by Kenneth H. Blanchard
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Product Description
In this sequel to "In Search of Excellence", the authors divulge the three secrets of long-term business excellence: superior customer or client service, constant innovation, and full use of the abilities of every company employee. But the one element linking these three together is leadership, and the heart and soul of the whole concept is Management by Wandering About (MBWA).
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