It arrived in pretty poor shape, as if it had been returned, repacked by somebody else then shipped forward to us. The battery failed to charge. Measurements revealed that the power supply was ok, so it was a broken unit. The unit was also purchased because we wanted a cheap word processor to capture ideas on the go. We thought it had a simple version of Windows on it. It arrived with Android, which is ok, but no Word Processor. The vendor then gave us some instructions on how to install one via an email, but failed to attach the software to their support email. When we said we wanted to return the netbook, they said there would be a restocking charge and that we would be billed for the software that was never shipped or mailed. At this point, we repacked the unit and posted it back, sending email to remind the vendor that goods must be as advertised and fit for purpose. The unit we received was neither. We would never buy another EPC product (very cheaply designed) and would never use this vendor ever again. It was the worst experience we have ever had buying anything on-line.