Me:I paid for the release day guaranteed delivery for this item. Its 4pm and no sign of my game. Im beginning to think its not going to come today. Was it sent out with royal mail or a courier company? Thanks
Danny:Hello, my name is Danny. Id be happy to help you. First of all, can you please confirm the order number for me please. Me:Order # 576767465573877
Danny:I can see this was sent out via Royal Mail. Unfortunately, we do not have any tracking information for this order. In cases like this, we have to wait a certain amount of time until we can presume an item is lost or missing. For this item, we would ask that you kindly wait until the Saturday, 8 December to receive this item. This is the absolute longest we would ask you to wait. In most cases, we find that when an order is delayed with Royal Mail, it arrives shortly after the delivery date. In the event that your order hasn't arrived by * december get back on to us, and we will immediately replace the order for you, or issue you with a full refund, if you prefer. I do understand that you paid for next dat delivery So what I will do is refund your delivery charges
Me:Ok well that will have to do. I guess if i want a game on release day i shouldnt order through amazon. so what youre saying is its pointless paying for next day delivery because you use a useless company like royal mail. Its not just the money... its the inconvenience... i really wanted to play it today
Danny:Well we do try to get all our deliverys out on time. However there seems to have been a human error that cause your delivery, and although we cant account for this, I do apologise for the inconvenience
Me:this isnt directed at you personally... but if amazon advertise a release day delivery guarantee then why use royal mail and not a proper courier. When will i recieve my delivery refund please?
Danny:Ill request it now, and refunds usually take 2-3 business days on our end to process
Me:not much else i can do now except wait. Thankyou
Danny:Your welcome. In sorry again for the inconvenience. Is there anything else I can help you with?
Danny:ok. We hope to see you again soon! Please click the "End Chat" link to close this window.
Gutted. Didn't get it having even ordering it from somewhere other than Amazon. And it had to happen to the game I was most looking forward to for the year :( At least this thread is giving me non-delivery therapy to build confidence back. No more watching Far cry 3 uploads on you tube as it's too agonizing. --------------------------------------- Edit; It came eventually today with just a word to comfort those still waiting that the game makes up for any delay thanks to (at times) a bombardment of overlapping battles that tests your wits in single player alone while the game gives more than what sometimes games want to take from you. ShopTo tend to prioritize their commitment to customers with useful optional specialized couriers at a reasonable cost for preorders.
i have to say recentley ive had a lot of trouble preordering games and not getting them on the release day i never used to have this problem with amazon its gotten so bad ive given up preordering games of here and preorder at my local game store instead as far as im concerned if you dont get the game you preorder on release day its pointless preordering
This is the second game i Preorded that did not come on the day of release it was dispatched on wednesday ment to come the next day which was the day before it was released finaly got it on the sunday of all days did not know the post worked on sundays