'A very comprehensive, authoritative text, its strengths reflecting its authors.' - Dr Geoffrey Randall, Consultant and author of Principles of Marketing (Thomson)'A very comprehensive, authoritative text, its strengths reflecting its authors'...given the authors' reputations, it will undoubtedly sell well . . . Professors McDonald and Christopher are, of course, among the doyens of the British marketing academy. Both are enormously experienced and highly respected, and any text bearing their names will have its own authority and appeal. The content of the book is very comprehensive, dealing in detail with many topics that are covered less fully by others. It reflects the authors' (and Cranfield's) well-known strengths in areas such as business-to-business marketing, key account management, logistics and marketing planning...The length and comprehensiveness of the book make it most suitable as an academic text, probably for graduate and post-experience students. Many managers would also buy it on the names of the authors...The emphasis on value is entirely justified, and reflects current thinking.' - Dr Geoffrey Randall, Consultant and author of Principles of Marketing (Thomson)
About the Author
MARTIN CHRISTOPHER is Professor of Marketing and Logistics at Cranfield School of Management and Deputy Director of the School with responsibility for Management Development Programmes. He is co-editor of the International Journal of Logistics Management
and has numerous recent books on relationship marketing, customer service and logistics strategy. He has been a Visiting Professor at the Universities of British Columbia, New South Wales and South Florida. He is a Fellow of the Chartered Institute of Marketing and the Institute of Logistics and Transport. He has worked as a consultant for major international companies in North America, Europe, the Far East and Australasia.
MALCOLM MCDONALD is Professor of Marketing Strategy at Cranfield School of Management and is Deputy Director of the School with responsibility for e-business. He has extensive industrial experience, including a number of years as Marketing Director of Canada Dry. Over the past twenty-five years he has run marketing seminars in the UK, Europe, Japan, India, the Far East, Australasia, South America, South Africa, Brazil, China and the USA. He has written thirty three books and published numerous papers. He is a Fellow of the Chartered Institute of Marketing.