In case you are not aware, Zombie Flesh Eaters on Blu-Ray has also fallen to a manufacturing error, just another of the many that have occurred in past 12 months (Harry Potter, David Lynch, Cabin In The Woods, House By The Cemetery). A seamless branching error caused 6 seconds of an establishing shot of a boat entering the harbour after the credits to be missing.
If you want a replacement disc, follow the instructions on Arrow's website below but you should act before 31 March 2013.
From Arrow's website:
Zombie Flesh Eaters Blu-ray Disc Only
Cat No: FCD704R
Overview: Zombie Flesh Eaters Blu-ray [Replacement Disc]
To obtain a replacement disc for Zombie Flesh Eaters please send your proof of purchase to firstname.lastname@example.org with details of your return address. The replacement disc will be sent to you as soon as possible. The disc replacement service will be available until 31st March 2013. By entering into this replacement programme it is understood that the customer enters into an agreement with the distributor, Arrow Films. As such, the customer shall not sell on the defective disc and said disc must be destroyed or kept for personal use. It is expressly forbidden that this disc be resold in any capacity.
1. What proof of purchase should I supply?
Please scan or photograph a clear image of your receipt or alternatively please send the email confirmation from your retailer as an attachment.
2. I purchased my copy direct from the Arrow site. Do I still need to provide proof of purchase?
Yes, please provide your confirmation email quoting your order reference number.
3. I live outside the UK, am I still able to take part in the replacement programme?
Yes. Please include proof of purchase as described in item 1.
4. I wasn't aware there was a problem with the disc. What's wrong?
A seamless branching error caused 6 seconds of an establishing shot of a boat entering the harbour after the credits to be missing.
5. If I buy a copy of ZFE now will it have the corrected disc inside?
Unfortunately we cannot guarantee that stock purchased now will have the corrected disc, though all stock from the Arrow Store has the corrected disc and many discs have been replaced directly in our warehouse which supplies all other retailers.
6. I already sent you my disc, can I get a refund for the postage?
Unfortunately we will not be able to refund your postage but as a gesture of goodwill we will be sending you a free copy of the ArrowDrome DVD `The Man With the Severed Head'. There is no need to claim this free DVD it will be sent automatically.